Member Blog

Interviewing for Hospitality

Back in 2013, I wrote a blog post for CHART’s website titled “Hiring for Hospitality” ### (http://www.chart.org/blog/view/id/351/) in which I discussed recruiting and hiring strategies that hotel and restaurant managers could use to find the most qualified employees for their businesses.

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CHART Talks: "Brief Blasts of Brilliance" #17 - Not Your Father's Leadership Model

There is a video of my CHARTTalks session in Atlanta that I urge you to watch. It's only 8 minutes long and if nothing else, you'll get some great hashtags to use!

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Partnership IS the New Leadership

At CHART’s 86th Hospitality Training Conference, which took place in the summer in 2013 in Miami, we were extremely fortunate to have Ty Bennett serve as our closing keynote speaker. Ty’s topic then was, “The Power of Influence,” and attendees began raving about him before he had even left the stage. Many touted him as the best speaker we had ever had at CHART, and he eventually received the highest scores ever for one of our keynotes on our post-conference survey.

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CHART is in your Backyard!

Don't worry, you didn't leave the gate open. I meant that figuratively :-)

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Hey Fast Casual: Your Growth Strategy is Only as Good as Your Next General Manager

With the economy improving and unemployment rates low, the labor market for the restaurant industry is getting tighter and tighter. At the same time, many restaurant chains are planning for aggressive growth, especially in the Fast Casual segment. New store openings are key to driving that growth, but staffing those stores, especially finding qualified general managers, is becoming increasingly difficult.

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The Garbage Burger: A True Tale About Service, Selling and Repeat Business

I recently had lunch with a friend and co-worker at a popular Denver-area sports bar. I remember the occasion well because that’s the day I had a “Garbage Burger” for the very first time. The experience forever changed the way I think about the connection between service, selling and repeat business.

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CHART Talks: "Brief Blasts of Brilliance" #15 - Restaurants and Adopting Technology: Staying Within Your Orbit

In Atlanta, Michael White was one of our CHARTtalks presenters. He shared statistics on the growing number of technology options and the consumers who are more accepting of using technology. In fact, other industries, such as gas stations and banks are automated so it's time for restaurants to embrace this trend.

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CHART Talks: "Brief Blasts of Brilliance" #16 - Build a Framework for Social Learning

None of us want to become obsolete. In Atlanta, I challenged everyone to find one training program to focus on. Find a new route and put emphasis on collaborative learning. Your training must evolve. Break away from tradition and integrate social and informal learning into your training.

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Your New Year’s Training Revolution: 15 in ‘15

Welcome to 2015, everyone! To celebrate the New Year, I thought I would provide a list of 15 ways that you can transform your year by learning, sharing, growing, and caring with CHART during the next twelve months:

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CHART Talks: "Brief Blasts of Brilliance" #14 - Live "On Purpose"

How are you living your life? Are you safe & comfortable? At the Atlanta conference, I encouraged attendees to Get Uncomfortable! I suggested they Raise a Brow and Be Bold.

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Napa: A Place That Cultivates Learning

Napa, California, is known for many things. Most people, of course, think of it as the source of the most spectacular wines produced in North America. Its dry, temperate climate and the unique diversity of its soil provide the perfect setting for growing many different varieties of grapes, and as a result the valley has become the home to over 400 different wineries.

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CHART Talks: "Brief Blasts of Brilliance" #13 - Delivering Happiness

In Atlanta, I shared why it's important that your employees, who are your best brand ambassadors, are happy and like their job. It's key that you create a sense of community and engagement. By focusing on your core values, by making them happy and engaging them; you will achieve success.

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