Member Blog

Thought leadership from the brightest minds in hospitality training. Subscribe to our Training Flash E-Newsletter to get the latest articles right in your inbox.

Building an LMS for the Future of Work

Like many frontline customer-focused businesses, Krispy Kreme had to throw out all the rules when it came to COVID-19. Employees were working fewer hours and working less and less onsite—and yet Senior Instructional Designer Tim Gwynn and Training Specialist Toni Lamb still had critical training content to deliver.

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The 15-minute Strategic Appointment System for CHART

Being intentional with your attention is about the choices you make and the actions you take. You only have time to do what matters, so prioritize your priorities, beginning with a 15-minute daily strategic appointment with yourself!

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Managing Unconscious Bias

We all have the ability and the responsibility to become more aware of our own biases and work to change them. The hospitality industry and hospitality trainers, in particular, are poised to have a positive influence on diversity and inclusion efforts in their own organizations. The work begins with intentionally managing individual and organizational unconscious biases.

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8 Tips and Tricks for Running a Successful Virtual Event

For trainers, online learning and virtual sessions are not new, however with a focus on blended learning, we are always looking at what is the best format for what we are trying to achieve. Here are eight ways you can enhance the effectiveness of your virtual events.

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Lay the Groundwork for Success in 2021 With Certified Training

With so much about the hospitality and tourism industry in flux, it’s critical your organization shows it’s willing to go above and beyond to ensure the safety of your customers and employees alike. Certified training provides a flexible and cost-effective way to build that confidence, prove your commitment, and make a safe space for travel and hospitality in 2021.

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Reopening Preparation: Learning & Development in a Post-COVID World

As restaurants prepare to resume their operations following the COVID-19 pandemic, trainers are finding that some aspects of Learning and Development will never be the same. Here are the three things trainers need to focus on when training new hires and refreshing furloughed team members in preparation for reopening.

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What Matters to CHART

CHART members' diversity is what makes us vital to our equally diverse industry. Your CHART Board is committed to taking actions that will amplify Black and minority voices. From virtual discussion forums to affinity groups to breakout sessions, we will continue to do more. Amplifying, listening, and learning is only the beginning as we strive to do a better job confronting the policies, procedures, and systems that foster the continuation of systemic racism. We can do better, and we will.

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How Working Remotely Can Work for You

When working remotely, a computer screen can feel more like a barrier than a portal into a meaningful connection. But it doesn’t have to be that way. An advanced, computer-based adaptive learning platform can help you and your team leverage technology to foster support and collaboration. Our free adaptive learning course will show you how effective this format can be, as well as provide practical tips from professionals who have made working from home their norm for many years.

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Dear Performance Review: You Need Improvement

The one-size-fits-all annual performance review has been a staple of most human resources departments for decades, but it receives low marks in keeping up with modern business demands and productive corporate culture. Here are some things to consider as you evaluate your organization's evaluations.

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New Rules of Leadership in a Post-Coronavirus World

In the midst of the COVID-19 crisis, there are lessons to be learned from restaurant operators who have stumbled on or innovated their way through to something resembling forward motion in this yet-to-be-defined "new normal." Here are ten of those key learnings for you to consider and to help you and your teams manage and lead your way through these uncharted waters. Spoiler Alert: Training is #10!

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Five Tips for Empowering Remote Workers and Learners

Enterprises and educational institutions around the globe are implementing work-from-home (and learn-from-home) policies due to COVID-19. But to remain on track to meet yearly objectives, business must resume in as normal a manner as possible. Here are five tips for empowering your remote workers and learners during this tumultuous time.

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#BetterTogetherCHART

Caring. It is one of CHART’s guiding principles, and has risen to the top of my priority list during these uncertain times. With the launch of the Membership Access Program, we were able to put caring into action by offering hospitality trainers free memberships and pay-what-you-can renewals.

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