Member Blog

So much has changed since April 2020 that an update to the New Rules of Leadership in a Post-coronavirus World was in order. Read on for a current take on the silver linings, opportunities, key learnings, and lessons in leadership for hospitality trainers in a world defined by change.

The hospitality industry and the communities they serve are wonderfully diverse. But where differing viewpoints and subconscious biases intersect, occasional cross-cultural conflict is sure to arise between guests and employees, and among guests. Here are some ways to anticipate and prevent potential conflicts, and practical tips to de-escalate tense situations when they occur.

Like many frontline customer-focused businesses, Krispy Kreme had to throw out all the rules when it came to COVID-19. Employees were working fewer hours and working less and less onsite—and yet Senior Instructional Designer Tim Gwynn and Training Specialist Toni Lamb still had critical training content to deliver.

Being intentional with your attention is about the choices you make and the actions you take. You only have time to do what matters, so prioritize your priorities, beginning with a 15-minute daily strategic appointment with yourself!

We all have the ability and the responsibility to become more aware of our own biases and work to change them. The hospitality industry and hospitality trainers, in particular, are poised to have a positive influence on diversity and inclusion efforts in their own organizations. The work begins with intentionally managing individual and organizational unconscious biases.

For trainers, online learning and virtual sessions are not new, however with a focus on blended learning, we are always looking at what is the best format for what we are trying to achieve. Here are eight ways you can enhance the effectiveness of your virtual events.

With so much about the hospitality and tourism industry in flux, it’s critical your organization shows it’s willing to go above and beyond to ensure the safety of your customers and employees alike. Certified training provides a flexible and cost-effective way to build that confidence, prove your commitment, and make a safe space for travel and hospitality in 2021.

As restaurants prepare to resume their operations following the COVID-19 pandemic, trainers are finding that some aspects of Learning and Development will never be the same. Here are the three things trainers need to focus on when training new hires and refreshing furloughed team members in preparation for reopening.

CHART members' diversity is what makes us vital to our equally diverse industry. Your CHART Board is committed to taking actions that will amplify Black and minority voices. From virtual discussion forums to affinity groups to breakout sessions, we will continue to do more. Amplifying, listening, and learning is only the beginning as we strive to do a better job confronting the policies, procedures, and systems that foster the continuation of systemic racism. We can do better, and we will.

When working remotely, a computer screen can feel more like a barrier than a portal into a meaningful connection. But it doesn’t have to be that way. An advanced, computer-based adaptive learning platform can help you and your team leverage technology to foster support and collaboration. Our free adaptive learning course will show you how effective this format can be, as well as provide practical tips from professionals who have made working from home their norm for many years.

The one-size-fits-all annual performance review has been a staple of most human resources departments for decades, but it receives low marks in keeping up with modern business demands and productive corporate culture. Here are some things to consider as you evaluate your organization's evaluations.

In the midst of the COVID-19 crisis, there are lessons to be learned from restaurant operators who have stumbled on or innovated their way through to something resembling forward motion in this yet-to-be-defined "new normal." Here are ten of those key learnings for you to consider and to help you and your teams manage and lead your way through these uncharted waters. Spoiler Alert: Training is #10!