Training Articles

At CHART 106 in Chicago, Wisetail President Ali Knapp and Fox Restaurant Concepts’ Jay Hartwig facilitated a session that explored new ways to rethink learning to drive success. Key themes emerged from the discussions, offering actionable strategies for organizations aiming to foster learning and development (L&D).

Experiential learning is not just a buzzword – it’s a transformative way to train that leads to deeper understanding, stronger skills, and more confident teams. Moreover, it's simple to implement, highly effective, and can be adapted to fit any workplace setting. Let's take a deeper dive into what experiential learning is, how it works, and the simple steps you can take to implement experiential learning into your training programs to help your team grow stronger, more confident, and more prepared for whatever comes their way.

In this CHART Talks Video, Kim Carson outlines Rosen's revamped leadership training program, which is designed to replace traditional, lengthy sessions with 60-minute high-energy sessions. Acknowledging that employees no longer want to spend hours in classroom settings, the program focuses on developing both hard and soft skills necessary for effective leadership. Kim emphasizes the need to address the diverse generational landscape in the workplace and to provide real-world tools, professional development, and inspiration for enhancing service. Notably, the "Give them a Pickle" video remains a favorite motivational tool!

Though hotel and restaurant employees are pros at engaging with guests, these skills don't necessarily translate to professional networking, where the stakes are higher and connections are long-term. Effective networking can open doors to career opportunities, mentorships, and collaborations that propel your professional growth, not to mention creating a support system of like-minded peers and trusted advisors. The breakout by James Frank and Corban Nichols at CHART 106 Chicago, "Master the Art of More Impactful Conversations," had some excellent strategies to help with getting the conversation started. Here are some additional ideas to help you utilize impactful conversations to maximize your professional networking efforts.

It's hard to find the balance between hitting your personal and professional goals for 2024 while looking ahead to 2025 and beyond. Here's Felicia's advice: think strategically and consider which actions will have the most impact. Then, you can allocate your resources to those actions to finish out the year strong!

In this CHART Talks Video, Evan Melick speaks about the importance of "conscious engagement" in the workplace, emphasizing its potential to revolutionize routines and improve professional and personal lives. Conscious engagement involves creating a supportive culture tailored to individual needs, which drives confidence and competency. Discover how to practice conscious engagement and foster a culture of learning and growth in your own organization.

Sometimes, a simple question can start a chain reaction of events. In this CHART Talks Video, Myisha Smith shares her life’s story in hospitality, including the question that prompted her to make a significant career shift and look further into “Who am I?” Through vulnerability, courage, and purpose, Myisha encourages everyone to lead change by embracing the unique marks on your domino – for your role not to define you, but for you to define your role.

During her breakout session at the recent Hospitality Training Conference in Chicago, Serah Morrissey provided a compelling critique of traditional performance reviews and offered an alternative that better aligns with modern hospitality organization needs and employee expectations. Here are my key takeaways from the session, as well as steps you can take toward replacing performance reviews with check-ins at your organization.

Evan Melick, Vice President of Product for Wisetail interviews Jay Hartwig as he discusses his role in overseeing training, compliance, and development for over 5,000 employees across 12 concepts of Fox Restaurant Concept’s 13 brands. Bonus: podcast key takeaway timestamps!

Whether looking to enhance your professional interactions or deepen personal connections, the breakout presented by Corban Nichols and James Frank at the recent Hospitality Training Conference had something valuable for everyone. Here are my key takeaways from the session.

The cornerstone of accountability is clearly defining the desired results, and then using these goals to inform strategy and process. Here is a seven-step process to keep focused on the results you want and help develop the accountability among your entire team to work together to achieve them.

Over the past two years, Pyramid Global Hospitality associates have completed 575,000 online courses, averaging about 37 courses per associate. This impressive feat has led to leaders receiving $2.5 million in bonuses as an incentive for their engagement in the learning process. To overcome manager resistance to the change, the organization implemented several strategies: Accessibility, Integration, Required Training, and Learning Paths. View this CHART Talks Video to get tips on fostering a culture of learning in your own organization by incentivizing participation. After all, money talks!