Member Blog

Thought leadership from the brightest minds in hospitality training. Subscribe to our Training Flash E-Newsletter to get the latest articles right in your inbox.

The RIGHT End of the Telescope: Focus on Inclusion First

We all know that Diversity, Equity, and Inclusion are critical topics, but trying to do everything all at once can be overwhelming, and despite good intentions, can lead to failed initiatives. My advice? Focus on Inclusion first. By focusing on Inclusion, we can accelerate, enhance, embed, and cultivate all the other priorities. When we engage Inclusion first, we are looking at our challenge through the RIGHT end of the telescope.

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Digital Persuasion in the Age of AI: 3 Predictions for Hospitality

Artificial Intelligence (AI) tools are only as useful as the ways we can leverage them to make our jobs easier and create enhanced experiences for our customers. Here are my top three predictions about the ways that the hospitality training industry will start utilizing AI, and how YOU can unleash the potential of AI to Get More Yes in your career and in your life. Plus, view my personal video invitation to CHART Orlando, where I will be a keynote speaker for the summer Hospitality Training Conference!

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Happy Work: Leaders Creating an Engaging Work Culture as a New Normal

Why are so many of us unhappy at work? What needs to change in order to make a difference in employee retention, job performance, and personal wellbeing? Discover the core elements of a happy work culture, as well as the critical importance that leadership behaviors have on creating an engaged and high-performing team.

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Maximize Operational Success: Elevate the Guest Experience through the Power of Learning, Understanding, and Corrective Action

Employee performance is key to the success of your business. In addition to proper training, they need access to resources that reinforce their learning. Discover how modern technology solutions can help streamline operations, improve learning efficiencies, and deliver high-quality training content that elevates workers to create a positive and unforgettable guest experience.

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Engaging and Memorable Communication on a Shoestring Budget

During the pandemic, hospitality trainers had to figure out effective ways to communicate information to their teams without it costing a lot of money. Let the Wienerschnitzel training team walk you through what they found to be a lasting, effective, and low-cost way to get the message out.

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Emerald City and the Rainbow

Attending a CHART conference can be life-changing. Hear how what transpired for me at CHART, and the memory of a dear, departed friend, inspired me to chart a new course in life. As hospitality trainers, we are uniquely suited to help others chart their courses as well, and we are in a key position to impact the lives of our employees and the world around us.

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What I Heard Down the Path to Everywhere

As I experienced the three days of CHART’s 103rd hospitality training conference, my fingers were quickly and constantly moving on the Notes app of my iPhone due to some of the amazing soundbites I wanted to capture from the lineup of speakers. Here is what I heard down the Path to Everywhere.

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Mindset Matters - Session Recap from CHART Seattle

“What Makes You Happy?” We were asked to answer this question but could NOT say family or children (fur or human). It was shocking how quiet the room became when we had to think about what brings us joy besides our relationships. Here are Nadine's top 5 tips for a happier mindset.

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ATE Steps to Energizing Performance in the Employee Lifecycle

An important function of L&D is designing training that not only results in effective, confident team members, but also helps with retention. Today's workforce wants to know how they fit into the team and why their role is important. To improve consistency in training and integrate our Values, Mission, and Vision, we developed the "ATE" framework: educATE, elevATE, motivATE, integrATE, celebrATE, and inculcATE.

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Standing in the Shade: Remembering Pioneering African Americans in Hospitality

February is Black History Month. Let's take this opportunity to recognize and appreciate the pioneering contributions made by African Americans in the hotel and restaurant industry. These individuals, along with many others, planted the trees in whose shade all of us working in the hospitality industry stand today.

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Stay Lit: Leveraging Hope-centered Leadership to Prevent Burnout

Hope-centered leadership is the three-part combination of goals, pathways, and agency. As stress and overwhelm have elevated in hospitality, we can turn them around by applying simple strategies to set expectations and encourage belief in achieving our collective goals. Here are strategies you can use to produce positive and rapid results by harnessing hope.

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Apprentice and Mentor Program Helps Grow a Talented, Certified Workforce

Tumultuous upsets to the hospitality industry's labor pool have caused lost institutional knowledge, holes in succession, and significant skill gaps in new people who have not “come up” through the industry. Here is how we used training to upskill promising Assistant General Managers, resulting in a 91% retention rate of the program’s promotion-ready graduates.

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