Member Blog

Thought leadership from the brightest minds in hospitality training. Subscribe to our Training Flash E-Newsletter to get the latest articles right in your inbox.

The Art of the Limited Time Offer (LTO)

A successful Limited Time Offer (LTO) is like a well-orchestrated relay race. You’ve got to have a great start, a smooth hand-off, and a strong finish. Here are nine tips to elevate the execution of your next Limited Time Offer.

Read more

Resilient Leadership: Your Key to Brilliance

Becoming a Resilient Leader is about getting real about your goals, your strengths and weaknesses, and being willing to learn from setbacks. It's an ongoing journey. Here are 7 steps that will help you embrace the experiences that allow you to better see, communicate, and adapt.

Read more

The Black Godfather, Clarence Avant

In honor of Black History Month, read about “The Black Godfather” Clarence Avant. Though he is not well-known by the general public, he exemplified the importance of connecting and mentoring others. How we impact the success of others is truly how we secure our legacy.

Read more

How One Word Can Change a Mindset

Choosing a word for the year has always seemed like a social media fad, but last year changed my mind on the practice. My team and I embraced our chosen word, and doing so changed our mindset, brought us closer together, and inspired us to think differently about our entire approach to the year. Here's how our word of the year became my team's rallying cry.

Read more

How to Manage Hospitality Teams During Periods of Extreme Stress

In an environment of high volatility, uncertainty, complexity, and ambiguity (VUCA), effective teamwork is more important than ever. Here are some of the barriers to effective teamwork, and tips on how to create and manage high-performing teams.

Read more

Hospitality Training Outlook: 5 Trends to Watch in 2022

Hospitality training continues to evolve as employers confront staffing challenges, ever-changing compliance requirements, and an increased demand for training efficiency. Here are 5 trends that we expect to see at the forefront of hospitality training in 2022.

Read more