Training Articles

If 2025 taught us anything, it’s that hospitality training is evolving - and #CHARTtrainers are leading the charge! This reflection round-up features sharp takes from L&D leaders across the industry on what they’d magically fix, what trends they're eyeing for 2026, and the proud moments that prove the power of culture-driven learning.

Coaching today’s workforce doesn’t require becoming someone you’re not, but it does require being thoughtful about how you connect. If you - like me - learned to type on a manual typewriter and vividly remember those knuckle-buster credit card imprinters, it may be time to update some of your leadership and communication habits. You don’t have to sound younger, trendier, or more relaxed – you just need to be intentional. Sharing your experience, explaining your reasoning, and staying curious about how others learn will help you build trust, foster growth, and lead in a way that feels both authentic and effective. Here are seven habits that can make even the most well-intentioned hospitality professional sound out of touch, and how you can adjust them so your message lands where it should.

Communicating effectively in Spanish is more than just learning the vocabulary. You may not need to be fully fluent to get your ideas across, but a few pronunciation techniques can go a long way in helping you connect more meaningfully with team members and guests whose first language is Spanish. Nikki shares 3 simple tips that will immediately improve your Spanish language skills and accent.