Member Blog

“What Makes You Happy?” We were asked to answer this question but could NOT say family or children (fur or human). It was shocking how quiet the room became when we had to think about what brings us joy besides our relationships. Here are Nadine's top 5 tips for a happier mindset.

An important function of L&D is designing training that not only results in effective, confident team members, but also helps with retention. Today's workforce wants to know how they fit into the team and why their role is important. To improve consistency in training and integrate our Values, Mission, and Vision, we developed the "ATE" framework: educATE, elevATE, motivATE, integrATE, celebrATE, and inculcATE.

February is Black History Month. Let's take this opportunity to recognize and appreciate the pioneering contributions made by African Americans in the hotel and restaurant industry. These individuals, along with many others, planted the trees in whose shade all of us working in the hospitality industry stand today.

Hope-centered leadership is the three-part combination of goals, pathways, and agency. As stress and overwhelm have elevated in hospitality, we can turn them around by applying simple strategies to set expectations and encourage belief in achieving our collective goals. Here are strategies you can use to produce positive and rapid results by harnessing hope.

Tumultuous upsets to the hospitality industry's labor pool have caused lost institutional knowledge, holes in succession, and significant skill gaps in new people who have not “come up” through the industry. Here is how we used training to upskill promising Assistant General Managers, resulting in a 91% retention rate of the program’s promotion-ready graduates.

There is no better time than January to revisit the "Word of the Year" tradition, and how it can positively impact your team and your own mindset. Having a word of the year over the last two years has helped my team find direction, humor, purpose, and helped bring us closer together.