Member Blog

[Interview] Lindsey Moon Adapts—Even if That Means Holding Training in a Parking Lot

In this Member Spotlight, Lindsey shares how she has grown her lanyard—and her skills—with CHART, and why she once had to hold a training session in a parking lot.

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From the Eyes of an FTA

I have been to many conferences in my career, but CHART Las Vegas was an entirely different animal. Coming into this conference as a First Time Attendee (FTA), everything was fresh and new. Here is my CHART conference experience.

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Gen Z Engagement: 5 Tips from a Panel of Experts

For those of us working in hotels and restaurants, it will be incredibly important for our long-term success that we find ways to engage with the newest generation and prove to Gen Zers that our workplaces will provide them with opportunities to learn, grow, and develop thriving careers.

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There's a Lot of Dreams in Here – A Reflection of My Experience with The Chef Jeff Project

Spending the day prepping, cooking, and delivering meals with formerly incarcerated or disenfranchised youth participating in The Chef Jeff Project was a powerful experience. Chef Jeff helps these young people pursue their dreams while they learn career and social skills in a structured and supportive environment.

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How to Engage the Emerging Gen Z in the Hospitality Industry

Generation Z workers have more opportunities and different expectations than previous generations. To attract and retain them, hospitality recruiters and managers will need to adapt their strategies accordingly. Here are three suggestions for engaging Gen Z in the hospitality industry.

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The Art of the Limited Time Offer (LTO)

A successful Limited Time Offer (LTO) is like a well-orchestrated relay race. You’ve got to have a great start, a smooth hand-off, and a strong finish. Here are nine tips to elevate the execution of your next Limited Time Offer.

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Resilient Leadership: Your Key to Brilliance

Becoming a Resilient Leader is about getting real about your goals, your strengths and weaknesses, and being willing to learn from setbacks. It's an ongoing journey. Here are 7 steps that will help you embrace the experiences that allow you to better see, communicate, and adapt.

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The Black Godfather, Clarence Avant

In honor of Black History Month, read about “The Black Godfather” Clarence Avant. Though he is not well-known by the general public, he exemplified the importance of connecting and mentoring others. How we impact the success of others is truly how we secure our legacy.

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How One Word Can Change a Mindset

Choosing a word for the year has always seemed like a social media fad, but last year changed my mind on the practice. My team and I embraced our chosen word, and doing so changed our mindset, brought us closer together, and inspired us to think differently about our entire approach to the year. Here's how our word of the year became my team's rallying cry.

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How to Manage Hospitality Teams During Periods of Extreme Stress

In an environment of high volatility, uncertainty, complexity, and ambiguity (VUCA), effective teamwork is more important than ever. Here are some of the barriers to effective teamwork, and tips on how to create and manage high-performing teams.

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Hospitality Training Outlook: 5 Trends to Watch in 2022

Hospitality training continues to evolve as employers confront staffing challenges, ever-changing compliance requirements, and an increased demand for training efficiency. Here are 5 trends that we expect to see at the forefront of hospitality training in 2022.

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