Hospitality Training Priorities in Q1: Big Rocks of 2025

January 15, 2025 | 500 Views

Hospitality Training Priorities in Q1: Big Rocks of 2025

CHART

 

What are those vital few priorities CHART member trainers are working on right now? These seven hospitality training pros are dedicated to developing people and improving performance. Here’s what they are focusing on now to move the needle in their organizations.

FRANCHISEE SELF-SUFFICIENCY & BRAND CONSISTENCY

Winona Bullis, GoTo FoodsOne of our biggest focuses for 2025 is franchisee self-sufficiency in regard to in-store and new store opening training. Consistency amongst brands is a top priority for us as well because approximately 50% of the franchisees I work with own a location at more than one of our concepts and execute their training with their own team. Through our LMS system, we are creating paths for in-store Team Member and Manager training which is set up similarly for all the concepts. In addition to this, we are also creating playbooks, checklists, training agendas, and any other materials that would be needed for new store openings that would also be laid out in a similar format for each brand. 

MANAGER RETENTION

Jay Hartwig, Fox Restaurant ConceptsHeading into 2025, we are focused on manager retention, specifically with those in their first year. One of the tactics we are implementing is an emphasis on the Training Department’s role with new managers beyond just onboarding and formal training. We are building in more touchpoints post-certification in order to combat some of the communication drop-off new managers may experience, and ensuring they feel supported and can see a clear path towards further development training.

TEAM GROWTH

Nikki Fuchs de Calderon, New Perspective Senior LivingGrowth! We have a few confirmed acquisitions for Q1 and have several more in the pipeline. Our focus will be to bring amazing individuals onto the New Perspective team and help more seniors live life on purpose.

 

INVENTORY MANAGEMENT

Jack Woznick, Toro, Toro, ToroThis quarter we are putting a strong emphasis on building out our Restaurant365 Inventory platform in our financial software dashboard. Specifically, we are building out our theoretical depletion of inventory so that as each sale is recorded in our POS, it is accurately depleting the ingredients and items in our inventory in order to provide more accurate data about how our operators are managing their inventory. Without having this critical element built out, our operators are only using beginning counts, invoicing, and end counts to determine their inventory management performance. Without having to run endless Product Mix reports and hours of invaluable time, our operators will now be able to know exactly how they are doing managing their cost of goods throughout the year.

REIGNITE-EQUIP-DRIVE

Myisha Smith, Pacifica HotelsOur top priorities center on empowering our team to excel in a competitive industry. We aim to:
Reignite Engagement and Collaboration: Reconnect with our team, fostering stronger relationships and a shared commitment to accountability & success.
Equip with Knowledge, Skills, and Tools: Provide targeted training that enhances guest service expertise, soft skills, and access to innovative tools, ensuring every team member is prepared to thrive.
Drive Performance Excellence: Focus on initiatives that boost both individual capabilities and overall company performance, aligning with our strategic goals for sustained growth.

IN-PERSON CONNECTION

Heather Murray, SheetzMy top priority is getting out in the field and connecting with our business unit leaders and field training team to understand their successes and challenges with executing our training programs. It’s always important to hear from the people that do the work each day so that we can continue to improve and grow our offerings to meet the rapid pace of the business. That helps us understand where to place our focus.

CORE SALES SKILLS

Monique Donahue, HiltonMy top priority is evolving our core selling skills program for hotel Sales Team Members. This includes modernizing content, integrating future-focused sales skills, leveraging AI for dynamic sales roleplay coaching, and tailoring learning pathways by specific sales role, hotel brand or global region. Success will be measured in multiple ways, including participant evaluations, pre/post assessments, and attainment of established sales goals.

 

 

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