CHART Talks: Hold the Door: Why Hospitality Trainers Should Train the World

In this CHART Talks Video, Donna Herbel recounts an experience of being mistaken for an employee at a store due to her friendly demeanor, going so far as to say "no, I don't work here, but how can I help?" which led to a broader discussion of hospitality. She believes that hospitality trainers have a superpower! We have collectively cracked the code on what hospitality means, and it comes down to establishing a connection, prioritizing clear communication, and seeking opportunities to be kind and create community. Hospitality is not just a profession but a way of life, and the world needs more of it. So go out and spread your superpower of hospitality not only in your professional life, but also into the world.

View more CHART Talks Videos.