[Podcast Recap] Pairing People and Technology to Rethink Learning and Fuel Success

October 02, 2024 | 335 Views

[Podcast Recap] Pairing People and Technology to Rethink Learning and Fuel Success

Jay Hartwig

Director of People Retention | Fox Restaurant Concepts

Listen to Wisetail’s “Wise Tales” podcast with Jay Hartwig
 
Evan Melick, Vice President of Product for Wisetail interviews Jay Hartwig as he discusses his role in overseeing training, compliance, and development for over 5,000 employees across 12 concepts of Fox Restaurant Concept’s 13 brands.

Company Culture and Employee Development

Jay tells how to encourage driven and ambitious individuals to thrive. He emphasizes the importance of providing materials and opportunities for growth, but that ultimately it’s up to the individual to take hold of their career and pursue advancement. Jay highlights the company's approach to onboarding and creating a positive first impression for new hires, as it can significantly impact their perception and retention.

Integration of Technology and Human Interaction

While leveraging technology for efficiency, Jay emphasizes the importance of maintaining a human component, as it is crucial for creating a meaningful connection and delivering a personalized experience. Jay believes that technology should enhance and support the human aspect rather than replace it.

Mentorship and Open Communication

Jay encourages leaders to openly express appreciation and recognition for their employees' contributions, as it can have a significant impact on their motivation and retention. He also advocates for a mentoring approach over coaching, where individuals take others under their wing and share their experiences to foster growth.

CHART Conference Experience

Jay says CHART is “awesome!” He highlights the opportunity to network with like-minded individuals, share best practices, and learn from others in the hospitality industry. Jay also appreciates the chance to step out of his comfort zone by speaking at the conferences, as he believes growth occurs when one pushes beyond their comfort zone.

“CHART is tailored to us as hospitality trainers, so that it's an amazing feeling to be among a group of people that have the same stresses as you, have the same problems and anxieties, but also you can workshop and you can share ideas together.” – Jay Hartwig

Key Takeaway Timestamps

  1. 12:50 Continuously evaluate and improve the onboarding process to create a positive first impression for new hires
  2. 15:17 Regularly assess and enhance the integration of technology and human interaction in training programs to ensure a balanced and effective approach
  3. 18:45 Encourage leaders to openly express appreciation and recognition for their employees' contributions
  4. 19:00 Implement a mentoring program where experienced individuals take others under their wing and share their experiences
  5. 21:36 Explore opportunities to attend industry conferences and networking events, such as CHART, to share best practices and learn from others

CHART Community Discussion

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