Disrupting Training: From Onboarding to Everboarding

March 20, 2024 | 650 Views

Disrupting Training: From Onboarding to Everboarding

Christina Briggs

Director of Training and Development | Shipley Do-Nuts

In a world where technology and AI evolve at breakneck speed, our training models lag disappointingly behind. Despite advances in learning theories, our training programs often remain outdated, failing to cater to the diverse generations in the workforce and their shrinking attention spans.

The key to modernizing training lies in the transition from traditional onboarding to a concept we call "everboarding." This approach emphasizes continuous growth and development, ensuring that learning is an ongoing process. It enables businesses and employees alike to adapt more efficiently.

What is ever-boarding

The Advantages of Everboarding

Everboarding employs microlearning— small, focused segments that enhance skill acquisition, facilitating quicker role transitions at reduced costs, This method not only accelerates task performance but also boosts team integration, enhancing both employee satisfaction and customer service. The ripple effect – a stronger, more versatile talent pool throughout the company.

Key benefits include:

Our goal is to craft training modules that are digestible and engaging. By breaking down content into bite-sized pieces and incorporating hands-on, experiential learning, employees can grasp their roles faster. Frequent knowledge checks provide valuable feedback, fostering authentic relationships and continuous improvement.

Sourcing content from within—leveraging the insights of both trainers and trainees—ensures our training is relevant and effective. This approach not only yields better training outcomes but also strengthens our company culture by amplifying employee voices.

Innovative Training Delivery

To embrace everboarding, we recommend spacing out training modules to maintain engagement and reinforce our desired culture. At Shipley Do-Nuts, for example, new hires start with simple tasks, like icing donuts, allowing them to contribute value immediately. This strategy supports on-the-fly involvement and promotes cross-training, offering employees a clear path for growth.

Using content differently

By delineating core skills for each role, we can set clear milestones and celebrate achievements, fostering a culture of recognition and motivation from day one. This approach has shown promising results in reducing turnover and improving operational performance.

Everboarding champions inclusivity and belonging, making every team member feel valued and part of the collective journey towards growth and development. It's not just about training; it's about creating an environment where continuous learning is the norm and every employee can thrive.

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Comments (3)

  1. Myisha A Smith:
    Mar 21, 2024 at 01:39 PM

    I love this concept of Everboarding! One of the repetitive issues in training is how to ensure that our team members have a on going learning process that is curated just for them. You have provided great ideas, thank you for sharing.

  2. Kelly McCutcheon:
    May 01, 2024 at 06:11 AM

    Such a great article, Christina! I am just starting to explore this concept and your tips here really help!

  3. Michael Biesemeyer:
    May 03, 2024 at 10:14 AM

    Brilliant! The idea that a new hire could possibly learn everything about their role during the onboarding stage is the equivalent to someone thinking they could achieve fitness for the entire year by going to the gym two weeks in January. It doesn't work that way, and yet so many restaurants still use this "drink from the firehose" approach to learning and development when they bring on a new employee.

    By spreading the training out, breaking it down into micro-learning sessions, and making it more of a daily exercise, the employee takes on the information in a way that naturally builds confidence. And like Myisha said in her comment, this also opens up so many possibilities around personalized training/learning plans.

    This opens up all sorts of possibilities, and is a really big idea for the hospitality industry.