Unconscious Bias in the Hospitality Industry: Impacts and Solutions

September 25, 2023 | 1345 Views

Unconscious Bias in the Hospitality Industry: Impacts and Solutions

Curt Archambault, FMP

Education Strategist, CHART | Partner Consultant, People & Performance Strategies

The hospitality industry thrives on providing excellent service to a diverse clientele. Yet, like many industries, it's not exempt from the influence of unconscious biases. The most prevalent bias in the hospitality sector is arguably the racial and ethnic bias, which, when unchecked, can drastically impact businesses and the experiences of guests.

Examples of Racial and Ethnic Bias Impacting Business:

Solutions to Minimize Biases:

While unconscious biases may be deeply ingrained, they are not insurmountable. Through a combination of awareness, training, and proactive strategies, the hospitality industry can create a more inclusive environment that not only serves a diverse clientele better but also achieves greater business success.

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