Maximize Operational Success: Elevate the Guest Experience through the Power of Learning, Understanding, and Corrective Action

April 27, 2023 | 1482 Views

Maximize Operational Success: Elevate the Guest Experience through the Power of Learning, Understanding, and Corrective Action

Toni Nigrelli-LaFleur

Product Marketing Manager | Wisetail

In today’s competitive and fast-paced work environment, it is essential for employees to not only have the opportunity to continuously learn and develop new skills, but also access to resources that reinforce these skills, enhancing their operational performance. With the help of technology, reaching and engaging the modern learner in a way that aligns with how employees work has never been easier.

Frontline Worker Findings: Lack of access to resources adds to stress and errors

People are at the heart of every organization and can positively and negatively impact results. To better understand behaviors and habits of workers and the resources they need to perform their jobs successfully while on the clock, the Wisetail team commissioned OnePoll to survey 1,000 frontline workers, ranging from entry-level to manager, in the food and beverage, retail, restaurant, and hospitality industries. What we uncovered in the responses was:

A Simple Solution for Impactful Results

We have all been on the chaos loop; one error dominos into another and… let’s just say it makes for a horrible shift, let alone an operational letdown. From a leadership perspective, you know how important it is to propel your team efforts into the rest of 2023 and beyond by streamlining operations, improving learning efficiencies, and delivering high-quality training content that elevates workers to create a positive and unforgettable guest experience. One powerful tool for achieving operational success while upholding brand standards is through technology - specifically a modern checklist solution.

Say goodbye to old-school clipboards, paper, and pens. Modern checklist solutions allow you to create, manage, and track checklists through a task management system digitally, rather than by hand or manual methods. They are designed to help organizations stay ahead of risk, increase staff efficiencies, and ultimately support and achieve operational success. Digital checklist solutions can help facilitate this by providing a centralized platform for sharing information, delegating tasks, and tracking progress. Plus, by consolidating your technology and bringing together your learning and operations, you can create a better-together solution that empowers business success. Other benefits include the following and are essential in the fast-paced and complex world of hospitality:

Paired with learning management solutions, digital checklists offer a powerful tool for driving efficiency, quality, and guest satisfaction - really, putting teams in the driver’s seat to create proactive relationships between daily operational tasks and learning.

Maximize Operational Success

If you would like to learn more, check out a recap of Product Demo: A Modern Approach to Learning in the Flow of Work here or contact us here

Wisetail has developed solutions for limitless engagement opportunities of blended learning at its best and insights that drive results. Visit www.wisetail.com for more information.

 

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