How to Manage Hospitality Teams During Periods of Extreme Stress

January 21, 2022 | 864 Views

How to Manage Hospitality Teams During Periods of Extreme Stress

Kim Carson, SHRM-SCP

Training Manager | Rosen Hotels & Resorts

Kim Carson will be presenting a webinar on this topic on February 16, 2022 at 2:00 pm EST. Click here for details and registration.

This article first appeared in Hotel Management Magazine:

In an environment of high volatility, uncertainty, complexity, and ambiguity (VUCA), it is impossible to fully analyze the environment and come to rational conclusions. The pandemic has exacerbated this because there is no “best practice” that organizations can follow to manage the current challenges.

In this climate, effective teamwork is more important than ever. The amount of time employees spend engaged in collaborative work has increased roughly 50 percent and takes up to 80 percent or more of their time. According to Microsoft, we are on twice as many teams as we were five years ago.

In spite of this, employees tend to not fully commit to our teams. Why do we stand alone? Our awareness of these barriers is the first step in managing the high-performing teams that are so necessary now:

There are ample opportunities to overcome these barriers and build our teams right in front of us. Here are some simple ways to help everyone feel included and find common ground:

Henry Ford said, “Coming together is a beginning. Keeping together is progress. Working together is success.” Laying the groundwork for teams to come together during times of VUCA creates the comfort and stability they need now. And, ultimately, the buy-in for teammates to work together toward common goals.


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