Webinars On Demand
Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.
Building Customer Confidence During COVID-19
Sara Bray, Director, Workforce Development for the National Restaurant Association
October 14, 2020
Over the last six months, we’ve been prohibited from enjoying the things that bring us life: community, friends, and the joy of enjoying those relationships around a restaurant table or at our favorite hotel property. We know that people are eager to return to hotels and restaurants. We also know safety is still a major concern for you and your guests.
During this webinar, hosted by Sara Bray, Director, Workforce Development with the National Restaurant Association, we will discuss the importance of:
- Retraining on your core competencies
- Adding additional training specific to your current situation
- Communicating your proactive safety measures to your customers
- Handling guest dissatisfaction as you implement these policies
The Impact of AI on L&D
Dan Tsetsekas, Senior Account Executive, Docebo
Presented by Gilmore Global and Docebo
August 12, 2020
The future of enterprise learning is rooted in AI and its truly boundless potential. We’ve entered a new generation of learning – one in which technology transforms learning from a cost center to a profit center.
AI is the key to transforming learning into your organization’s new competitive advantage.
Join Gilmore Global and Docebo to learn:
- Why over 80% of business executives believe AI will allow their companies to obtain or sustain a competitive advantage
- The answers to questions on AI in L&D you might not have even thought to ask
- Practical applications for AI in L&D that are already available
- And what the future of AI in L&D might look like
Recharge Your Resume
Jennifer belk white, sphr,shrm-scp
VP of HR at Premier Parking
August 26, 2020
Are you sending out lots of resumes but getting limited responses? Do you apply for jobs that you would be perfect for, but hear nothing from the recruiter? Your resume may be getting in your way. In this session we will provide guidance on the key areas you need to focus on to improve your resume, as well as a few tips on what not to do!
Building a Culture of Accountability & Self-Leadership
Gretta Brooks, CEO, SalesBoost
July 28, 2020
California Virtual Regional Training Forum
Now more than ever, we need our team members to be engaged and to take ownership. Gretta Brooks, CEO at SalesBoost will show you how to create a culture of accountability in your organization.
During this webinar, recorded from the July 28 CHART California virtual Regional Training Forum, Gretta discusses the top 5 ways that you and your organization can provide solid, consistent leadership that demonstrates and rewards accountable behaviors.
Mastering EQ
Joleen Goronkin, President & CEO, People & Performance Strategies
Curt Archambault, Vice president, People & Performance Strategies
June 10, 2020
Today's workplace demands emotional intelligence. The more volatile, uncertain, complex, and ambiguous our working environments become, the more critical a truly agile workforce is to success. Each day, we’re called to make progress faster, while pivoting on short notice. To stand firm in our ideas while remaining open to new perspectives. Staying agile demands that we develop and use our emotional intelligence (EQ)—a level of sophistication that has never been demanded before. Learn to thrive in an agile workforce with these key EQ skills.
Learn how to:
1. Read between the lines and solve complex people problems
2. Become more agile to increase performance and enhance your leadership style
3. Be more effective in assessing business situations and other people’s perspectives
Transitioning Training Content to Online Platforms
Jesse Boehm, Instructional Design Manager, Pizza Ranch
Jen Belk White, VP of Human Resources, Premier Parking
Monique Donahue, Director of ELearning, Hilton Grand Vacations
May 27, 2020
Does the current state of the industry have you scrambling to move your training content online? Join us as we walk through a couple of key steps and ‘best in class’ tools to help you start moving your content online.
During the webinar we will walk you through the following steps:
-Determining Content Substance
-Determining Content Structure
We will also discuss ‘best in class’ tools for eLearning, Virtual Instructor Lead Training, animations, and more. We will also provide some resources you can use as you get started.