Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

Supporting Your Employees as You Navigate Change

Orvil Ownby - Network & Infrastructure Manager, copper cellar
Bart Fricks - COO, copper cellar
Lana Dalton - Marketing Specialist, Wisetail

October 28, 2020

This year has been nothing less than a seismic event for the hospitality industry, as the pandemic deeply impacted restaurants and lodging businesses across the nation. Now that businesses are reopening and managers are bringing employees back into the fold, one challenge many L&D pros must face is this: How to continue to support your employees as you navigate change.

Join these experts to discuss the tactics this team used to help their employees maintain cohesiveness during times of change.

Building Customer Confidence During COVID-19

Sara Bray, Director, Workforce Development for the National Restaurant Association

October 14, 2020

Over the last six months, we’ve been prohibited from enjoying the things that bring us life: community, friends, and the joy of enjoying those relationships around a restaurant table or at our favorite hotel property. We know that people are eager to return to hotels and restaurants. We also know safety is still a major concern for you and your guests. 

During this webinar, hosted by Sara Bray, Director, Workforce Development with the National Restaurant Association, we will discuss the importance of:

  • Retraining on your core competencies
  • Adding additional training specific to your current situation
  • Communicating your proactive safety measures to your customers
  • Handling guest dissatisfaction as you implement these policies

The Impact of AI on L&D

Dan Tsetsekas, Senior Account Executive, Docebo
Presented by Gilmore Global and Docebo

August 12, 2020

The future of enterprise learning is rooted in AI and its truly boundless potential. We’ve entered a new generation of learning – one in which technology transforms learning from a cost center to a profit center.

AI is the key to transforming learning into your organization’s new competitive advantage.

Join Gilmore Global and Docebo to learn:

  • Why over 80% of business executives believe AI will allow their companies to obtain or sustain a competitive advantage
  • The answers to questions on AI in L&D you might not have even thought to ask
  • Practical applications for AI in L&D that are already available
  • And what the future of AI in L&D might look like

Recharge Your Resume

Jennifer belk white, sphr,shrm-scp
VP of HR at Premier Parking

August 26, 2020

Are you sending out lots of resumes but getting limited responses? Do you apply for jobs that you would be perfect for, but hear nothing from the recruiter? Your resume may be getting in your way.  In this session we will provide guidance on the key areas you need to focus on to improve your resume, as well as a few tips on what not to do!

Building a Culture of Accountability & Self-Leadership

Gretta Brooks, CEO, SalesBoost

July 28, 2020

California Virtual Regional Training Forum

Now more than ever, we need our team members to be engaged and to take ownership. Gretta Brooks, CEO at SalesBoost will show you how to create a culture of accountability in your organization.

During this webinar, recorded from the July 28 CHART California virtual Regional Training Forum, Gretta discusses the top 5 ways that you and your organization can provide solid, consistent leadership that demonstrates and rewards accountable behaviors.

Mastering EQ

Joleen Goronkin, President & CEO, People & Performance Strategies
Curt Archambault, Vice president, People & Performance Strategies

June 10, 2020

Today's workplace demands emotional intelligence. The more volatile, uncertain, complex, and ambiguous our working environments become, the more critical a truly agile workforce is to success. Each day, we’re called to make progress faster, while pivoting on short notice. To stand firm in our ideas while remaining open to new perspectives. Staying agile demands that we develop and use our emotional intelligence (EQ)—a level of sophistication that has never been demanded before. Learn to thrive in an agile workforce with these key EQ skills.

Learn how to:
     1. Read between the lines and solve complex people problems
     2. Become more agile to increase performance and enhance your leadership style
     3. Be more effective in assessing business situations and other people’s perspectives