Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

From Ramp-up to the Race is ON! New Solutions for a New Day

Bob Anderson | President | Star Performance, Inc.

Hospitality Training LIVE Mini Con Keynote
June 22, 2021

The pent-up demand dam has burst, and our “ramp up” for the roaring recovery has become a quick sprint! The past few months have seen dramatic acceleration to business, and our hiring and training processes are changing weekly, if not daily. If you feel like you are racing along at a faster pace than ever before, the learning you will gain in this session will help you immediately adapt and adjust.

The shortage of new team candidates mandates new approaches and strategies. In this timely presentation (that was revised for CHART this week to include the most up-to-date information), you will learn how to implement these solutions for the realities of today’s hospitality business:

  •     Implement the 4x4 relay race plan – Hiring, training, leading, and loyalty…the key is the handoff…how to not drop the baton
  •     Expedite the onboarding timeframe from a two-week process to a three-day sprint
  •     Engage new team members, re-engage returning team members, and motivate current team members
  •     Build the new “bullpen” with a team that has different skills, attitudes, and experiences
  •     Create a new personal and professional mindset by breaking the old rules, trying new ideas, and creating new habits
  •     Ramp-up "Rock Management:" identifying your 'three now, six soon, and nine later' focus actions

E-learning Course Strategy & Design

James Lee | Manager of Multimedia Design | Del Taco Restaurants

Hospitality Training LIVE Mini Con Breakout
June 22, 2021

You will learn the conceptual processes of creating an e-learning course from gathering the initial materials through the creation of an e-learning course.

During our time together, you will learn how to:

  •     Determine information and collect what's important for the field
  •     Produce, design, and create necessary training assets, such as instructional videos, job aids, and handouts
  •     Create the e-learning course from building the structure, through publishing, to the field

Tech in Training—It's All Fun and Games

Donna Herbel, FMP, SPHR, SHRM-SCP | Vice President, Training and Culture Development | Perkins Restaurant & Bakery

Hospitality Training LIVE Mini Con Breakout
June 22, 2021

User-generated content. Microlearning. Gamification. Augmented Reality. What does it all mean? More importantly, how do training professionals translate these trends into true learning outcomes?

This quick-paced, interactive session showcases examples of these training buzzwords in action, and participants explore how learning professionals are incorporating these ideas into strategic learning plans with hands-on examples. Mobile devices welcome. Curiosity required!

Participants will:

  •     See and experience examples of user-generated content, microlearning, gamification, augmented reality, and peek into industry use of artificial intelligence
  •     Play and explore their way into both experiencing and designing in these key areas
  •     Learn how flipped classroom methods and social media are transforming the future of corporate learning
  •     Discuss potential application in the workplace and share current practices


NOTE: This breakout was presented as a keynote in Napa and was very well-received. It has been condensed to a small group format for this breakout.

Forgotten Fundamentals: Rediscovering Training Basics

Patrick Yearout, Director of Innovation, Recruiting and Training for Ivar’s Restaurants

June 2, 2021

The COVID-19 pandemic has overwhelmed the hospitality industry with new practices to help keep our guests and employees safe, and our companies often rely on us, the training departments, to get our teams up to speed on these changes. We are expected to take in (or seek out) all the new information, filter out what’s not relevant to our businesses, and spread the word to all our workplaces. But it’s been hard enough to keep up on all the usual tasks, especially if your department has been downsized recently, when you are also being asked to create a tsunami of new procedures and deliver them via new systems.

Those trainers who succeed in this new environment will be the ones who—when faced with all this “new”—stick with the “old.” Yes, the tried-and-true fundamentals are still required, even when confronted with a quickly changing world.

Past CHART President Patrick Yearout will teach you:

  • the importance of not letting the foundations of training get lost in the craziness
  • how training fundamentals can actually help you navigate through all your new responsibilities
  • strategies to help you get support from company executives and operators to take the time required to reintroduce those fundamentals into your routine and improve the training materials and programs you create

Multiunit Leadership 2021: The 5 Essential Best Practices of Above-Store Leaders

Jim Sullivan, CEO, Sullivision.com

May 12, 2021

Learn the top five best demonstrated practices of high-performing Multiunit Leaders for 2021 and beyond in this detailed and actionable CHART webinar led by Jim Sullivan.

The pandemic affected more than operations in 2020; the meaning of leadership was transformed too. The best Multiunit Leaders learned to evolve from the constraints they faced to invent smarter ways to supervise and motivate their managers and teams through indirect influence and governance. These innovations in leadership will grow as the coronavirus recedes.

Jim Sullivan's annual research with, and community of, above-store leaders is highly regarded, and his insight is leveraged in media ranging from The Wall Street Journal to Fast Company and MSNBC. In this exclusive CHART webinar, he'll share the five core competencies that Multiunit Leaders should master and deploy to maximize people, performance, and profits in their 2021 operations.

Topics include fresh takes on strategic clarity, situational leadership, critical thinking, intentional resolve, elearning, and the dos and don’ts of high-impact unit visits.

Navigating Difficult Conversations During the Covid-19 and Racial Equality Era

Gerry Fernandez, President, Multicultural Foodservice & Hospitality Alliance (MFHA)

April 21, 2021

COVID-19, the election, and the Anti-Racism movement were the hottest topics of 2020. Restaurant and foodservice operators are still fighting to stay open, while employees and communities are demanding social change. Tensions are high especially when talk turns to race, equity, and inclusion in the workplace. Leaders need help on how to have the most difficult conversations in a way that communicates empathy, dignity, and respect.
 
Multicultural Foodservice & Hospitality Alliance (MFHA) provides an outline and framework to discuss the most challenging topics that face leaders in 2021. Participants will be introduced to MFHA’s Multicultural Engagement Model and will practice using the model with real life scenarios submitted by CHART members and other leading brands.