Webinars On Demand
Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.
Mastering EQ
Joleen Goronkin, President & CEO, People & Performance Strategies
Curt Archambault, Vice president, People & Performance Strategies
June 10, 2020
Today's workplace demands emotional intelligence. The more volatile, uncertain, complex, and ambiguous our working environments become, the more critical a truly agile workforce is to success. Each day, we’re called to make progress faster, while pivoting on short notice. To stand firm in our ideas while remaining open to new perspectives. Staying agile demands that we develop and use our emotional intelligence (EQ)—a level of sophistication that has never been demanded before. Learn to thrive in an agile workforce with these key EQ skills.
Learn how to:
1. Read between the lines and solve complex people problems
2. Become more agile to increase performance and enhance your leadership style
3. Be more effective in assessing business situations and other people’s perspectives
Transitioning Training Content to Online Platforms
Jesse Boehm, Instructional Design Manager, Pizza Ranch
Jen Belk White, VP of Human Resources, Premier Parking
Monique Donahue, Director of ELearning, Hilton Grand Vacations
May 27, 2020
Does the current state of the industry have you scrambling to move your training content online? Join us as we walk through a couple of key steps and ‘best in class’ tools to help you start moving your content online.
During the webinar we will walk you through the following steps:
-Determining Content Substance
-Determining Content Structure
We will also discuss ‘best in class’ tools for eLearning, Virtual Instructor Lead Training, animations, and more. We will also provide some resources you can use as you get started.
Webinar Facilitation Skills
Paul Butler, Client Partner, Newleaf Training and Development
May 21, 2020
Florida Virtual Regional Training Forum Part 1
How many times have you attended a webinar and come away disappointed with the webinar platform and frustrated by poor webinar facilitation skills by the presenter(s)? Join us to hear what we believe are 20 irrefutable best practices to ensure an excellent webinar experience is had by all!
Digital Transformation
Mark Griffiths, Client Partner, Newleaf Training and Development
May 21, 2020
Florida Virtual Regional Training Forum Part 2
The current global pandemic has resulted in organizations re-thinking how and where employees work. How do we still communicate effectively? How can we still deliver high quality virtual meetings? How can we continue to train our remote workforce? How do we still engage our teams and ensure a high level of productivity?
Time to Reboot: Training's Growing Role in Hospitality Business Success
Kathleen Wood, Founder, Kathleen wood & Partners
May 13, 2020
Training is THE essential ingredient for rebooting business success in our COVID-19 marketplace. Business history has shown us time and time again that when economies are challenged, one of the first cuts made to the budget is training. However, today's reality is clearly showing that training has never been more important than right now. This is every trainer's opportunity to contribute, impact, and shift their company's ability to be safe and successful.
In this webinar, Kathleen Wood is going to share insightful and practical strategies trainers can employ to move their company's success forward.
You will learn:
- Hospitality Training Leaders’ Opportunities: how to make a positive impact in a crisis
- One Standard for Success: how to utilize the equation of Crew Safety, Customer Safety, and Business Stability
- Reboot Checklist: what you need for Crew, Customers, Operations, and Facilities
From "Now What?" to "Why Not?" Assessing Yourself - Assessing the Future
Jason Lyon, President & C.O.O., Flatbread Company
Kristie Edmunds, Managing Partner, Flatbread Company
Morreen Rukin, President/Founder Creative Restaurant Solutions/Combined Resource Solutions, Inc
Brenda K. Reynolds, Founder BKR Consulting LLC
April 22, 2020
Boston, MA Virtual RTF
- Do things feel more foggy than crystal clear these days?
- Do you wish you had a crystal ball to help you see what the future holds?
- Are you curious how to leverage this unexpected pause?
- Are you wondering how you and your organization can come through this crisis stronger, more efficient, and ready to tackle the new norm?
Perhaps you’re feeling alone in managing your anxiety and uncertainty. But you aren’t! We’re all living in uncertain times. Life as we know it has instantly changed with a virus--but that same virus has unwittingly given us the gift of time. Time to assess…assess ourselves, our situations, our organizations, and even our industries and how we operate.