Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

From "Now What?" to "Why Not?" Assessing Yourself - Assessing the Future

Jason Lyon, President & C.O.O., Flatbread Company
Kristie Edmunds, Managing Partner, Flatbread Company
Morreen Rukin, President/Founder Creative Restaurant Solutions/Combined Resource Solutions, Inc
Brenda K. Reynolds, Founder BKR Consulting LLC         

April 22, 2020
Boston, MA Virtual RTF

  • Do things feel more foggy than crystal clear these days?
  • Do you wish you had a crystal ball to help you see what the future holds?
  • Are you curious how to leverage this unexpected pause?
  • Are you wondering how you and your organization can come through this crisis stronger, more efficient, and ready to tackle the new norm?

Perhaps you’re feeling alone in managing your anxiety and uncertainty. But you aren’t! We’re all living in uncertain times. Life as we know it has instantly changed with a virus--but that same virus has unwittingly given us the gift of time. Time to assess…assess ourselves, our situations, our organizations, and even our industries and how we operate.


The Top 10 Ways To Be Innovative

Gretta Brooks, CEO, salesboost
Andrea Christopherson, chief Innovation & Engagement officer, Salesboost

April 15, 2020

PDF Resources:

As we prepare for the rebound as a result of the COVID-19 crisis, relevancy will be the new differentiator that will create competitive value, long-term organization profitability, growth opportunities and ultimately, sustainable career success. With the rapid development of technology and the drastic changes of business today, staying relevant is a challenge that we all must take on to be innovative.

Whether you need to learn a new skill, reskill or upskill, flexibility and change are vital to ensure a continual and consistent approach to innovation. The time is now to learn actionable ways to be innovative, bring your best self, stay relevant and increase your position as an industry thought leader.

As a result of this interactive webinar, you will understand how to apply the Top Ten Ways to Be Innovative for your benefit both personally and professionally, as well as receive an Innovation Resource Guide and Innovation Assessment Workbook to use to continue to cultivate and grow your personal brand.


Adaptive Learning: Why our brains don't respond well to online training, and what to do about it

Nick Howe, CLO, Area9 Lyceum

James Notaro, Vice president of enterprise sales, Gilmore Global

March 18, 2020

Our brains are surprisingly good at fooling us, and this has big consequences for how well - or how badly - people learn. In this session, Nick Howe, Chief Learning Officer of Area9 Lyceum, will highlight a few tricks that our brains play, and how a new breed of personalized learning systems can give everyone the opportunity to excel in whatever they do.

Managing Unconscious Bias: De-escalating Cross-cultural Conflict With Guests & Employees

Gerry Fernandez, PresidenT
Multicultural foodservice and hospitality alliance

January 22, 2020

Twenty years of cognitive science illustrates that biased decisions are not made by bad people, but rather, by well-intentioned individuals who are unaware of how unconscious bias affects their decision making. Everyone has bias, and everyone is impacted by unconscious bias.

This timely webinar introduces practical examples of de-escalating cross-cultural conflict with guests, as well as best practices for managers on coaching employees to treat all guests with dignity and respect.

In this webinar, you will learn how to:
•  Anticipate potential points of conflict.
•  Have a plan and policy for reoccurring issues.
•  Build confidence through practice and role play.
•  Solicit employees and the community for insight.
•  Be fair, firm, and consistent with policies.
•  Always treat people with respect and dignity.

The Key to Workplace Culture: Developing Emotionally Intelligent Leaders



October 16, 2019

With an aggressive labor market and competition more fierce than ever, your company can thrive by focusing on building a great workplace culture. You can do this by developing emotionally intelligent leaders who encourage and inspire their coworkers to engage with each other and your guests in an effort to create outstanding experiences for both.

During this one-hour presentation you will:

  • Learn how self-awareness will help increase emotional intelligence
  • Submerse yourself in the understanding of what drives your staff
  • Discover how making coworkers feel safe and respected can lead to higher performance and reduced turnover
  • Create a strong basis for future organizational growth
  • Preview AHLEI’s brand new training course, Hospitality Manager: Leadership