Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

E-learning Course Strategy & Design

James Lee | Manager of Multimedia Design | Del Taco Restaurants

Hospitality Training LIVE Mini Con Breakout
June 22, 2021

You will learn the conceptual processes of creating an e-learning course from gathering the initial materials through the creation of an e-learning course.

During our time together, you will learn how to:

  •     Determine information and collect what's important for the field
  •     Produce, design, and create necessary training assets, such as instructional videos, job aids, and handouts
  •     Create the e-learning course from building the structure, through publishing, to the field

Forgotten Fundamentals: Rediscovering Training Basics

Patrick Yearout, Director of Innovation, Recruiting and Training for Ivar’s Restaurants

June 2, 2021

The COVID-19 pandemic has overwhelmed the hospitality industry with new practices to help keep our guests and employees safe, and our companies often rely on us, the training departments, to get our teams up to speed on these changes. We are expected to take in (or seek out) all the new information, filter out what’s not relevant to our businesses, and spread the word to all our workplaces. But it’s been hard enough to keep up on all the usual tasks, especially if your department has been downsized recently, when you are also being asked to create a tsunami of new procedures and deliver them via new systems.

Those trainers who succeed in this new environment will be the ones who—when faced with all this “new”—stick with the “old.” Yes, the tried-and-true fundamentals are still required, even when confronted with a quickly changing world.

Past CHART President Patrick Yearout will teach you:

  • the importance of not letting the foundations of training get lost in the craziness
  • how training fundamentals can actually help you navigate through all your new responsibilities
  • strategies to help you get support from company executives and operators to take the time required to reintroduce those fundamentals into your routine and improve the training materials and programs you create