Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

Going Mobile: A Strategic Plan for Driving Adoption

Jason Lechner, Director of Training and Development, Pizza Ranch
Mike Andrews, Account Manager, DiscoverLink

June 30, 2021

Find out how a 225-location chain leveraged a mobile training and communications app to drive messages directly to employees and improve engagement system-wide. In this informative presentation and live demonstration, you’ll learn about the process the Pizza Ranch team used to gain leadership support for the initiative, how they prepared for rollout, and what best practices they uncovered along the way. We’ll share the step-by-step deployment plan Pizza Ranch used, including the importance of leveraging SMEs, and the impressive results they achieved.

Training Mastermind: Hacks of Training Pros

JoEtta Barnes | Director of Field Training & New Store Openings | Palo Alto Inc./Alvarado Concepts (Taco Bell)

Hospitality Training LIVE Mini Con Breakout
June 22, 2021

Grow your outstanding intellect in this toolbox-building session! You will learn a variety of tools and hacks that training pros know and love, the best websites for free and non-copyrighted images, collaboration apps and content managers, what’s best for project planning, budgeting, and much, much more.

From Ramp-up to the Race is ON! New Solutions for a New Day

Bob Anderson | President | Star Performance, Inc.

Hospitality Training LIVE Mini Con Keynote
June 22, 2021

The pent-up demand dam has burst, and our “ramp up” for the roaring recovery has become a quick sprint! The past few months have seen dramatic acceleration to business, and our hiring and training processes are changing weekly, if not daily. If you feel like you are racing along at a faster pace than ever before, the learning you will gain in this session will help you immediately adapt and adjust.

The shortage of new team candidates mandates new approaches and strategies. In this timely presentation (that was revised for CHART this week to include the most up-to-date information), you will learn how to implement these solutions for the realities of today’s hospitality business:

  •     Implement the 4x4 relay race plan – Hiring, training, leading, and loyalty…the key is the handoff…how to not drop the baton
  •     Expedite the onboarding timeframe from a two-week process to a three-day sprint
  •     Engage new team members, re-engage returning team members, and motivate current team members
  •     Build the new “bullpen” with a team that has different skills, attitudes, and experiences
  •     Create a new personal and professional mindset by breaking the old rules, trying new ideas, and creating new habits
  •     Ramp-up "Rock Management:" identifying your 'three now, six soon, and nine later' focus actions

E-learning Course Strategy & Design

James Lee | Manager of Multimedia Design | Del Taco Restaurants

Hospitality Training LIVE Mini Con Breakout
June 22, 2021

You will learn the conceptual processes of creating an e-learning course from gathering the initial materials through the creation of an e-learning course.

During our time together, you will learn how to:

  •     Determine information and collect what's important for the field
  •     Produce, design, and create necessary training assets, such as instructional videos, job aids, and handouts
  •     Create the e-learning course from building the structure, through publishing, to the field

Tech in Training—It's All Fun and Games

Donna Herbel, FMP, SPHR, SHRM-SCP | Vice President, Training and Culture Development | Perkins Restaurant & Bakery

Hospitality Training LIVE Mini Con Breakout
June 22, 2021

User-generated content. Microlearning. Gamification. Augmented Reality. What does it all mean? More importantly, how do training professionals translate these trends into true learning outcomes?

This quick-paced, interactive session showcases examples of these training buzzwords in action, and participants explore how learning professionals are incorporating these ideas into strategic learning plans with hands-on examples. Mobile devices welcome. Curiosity required!

Participants will:

  •     See and experience examples of user-generated content, microlearning, gamification, augmented reality, and peek into industry use of artificial intelligence
  •     Play and explore their way into both experiencing and designing in these key areas
  •     Learn how flipped classroom methods and social media are transforming the future of corporate learning
  •     Discuss potential application in the workplace and share current practices


NOTE: This breakout was presented as a keynote in Napa and was very well-received. It has been condensed to a small group format for this breakout.

Forgotten Fundamentals: Rediscovering Training Basics

Patrick Yearout, Director of Innovation, Recruiting and Training for Ivar’s Restaurants

June 2, 2021

The COVID-19 pandemic has overwhelmed the hospitality industry with new practices to help keep our guests and employees safe, and our companies often rely on us, the training departments, to get our teams up to speed on these changes. We are expected to take in (or seek out) all the new information, filter out what’s not relevant to our businesses, and spread the word to all our workplaces. But it’s been hard enough to keep up on all the usual tasks, especially if your department has been downsized recently, when you are also being asked to create a tsunami of new procedures and deliver them via new systems.

Those trainers who succeed in this new environment will be the ones who—when faced with all this “new”—stick with the “old.” Yes, the tried-and-true fundamentals are still required, even when confronted with a quickly changing world.

Past CHART President Patrick Yearout will teach you:

  • the importance of not letting the foundations of training get lost in the craziness
  • how training fundamentals can actually help you navigate through all your new responsibilities
  • strategies to help you get support from company executives and operators to take the time required to reintroduce those fundamentals into your routine and improve the training materials and programs you create