Webinars On Demand
Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.
Managing in Times of Volatility, Uncertainty, Complexity, and Ambiguity (VUCA)
Kim Carson, training manager, rosen hotels & resorts
February 16, 2022
New and nimble skills are needed to lead during times of volatility, uncertainty, complexity, and ambiguity (VUCA). In today's connected workforce, change is fast-paced, constant, and unpredictable. We are asked to do a lot with little resources, and teamwork has become quite complex. While it's not easy to create high-performing, resilient teams, it is possible with work, dedication, focus, and energy. This session will help you manage teams in the VUCA age by being aware of the challenges created by ever-changing circumstances, avoiding outdated approaches to teamwork, and embracing a path to action. You will approach your role as a leader with a new level of confidence about how to turn instability into opportunities and success!
Trends, Challenges, and Solutions in Today's Labor Market
Chip Romp | Senior Director, Workforce Development and Business Services | National Restaurant Association and American Hotel & Lodging Educational Institute
December 7, 2021
Chicago Regional Training Forum
This session will take a direct look at the competitive market we are in today and key drivers that make people want to work for you and stay longer.
Labor Market Outlook from Indeed - Chicago RTF
Nate Wigert | Senior Recruitment Evangelist, Employer Insights Team | Indeed
December 7, 2021
Chicago Regional Training Forum
A deep understanding of labor market data can help you evolve and enhance your recruiting strategy. In this discussion, we will illustrate the recruitment market conditions, including candidate interest, availability, as well as the impacts and recovery from the COVID pandemic. We will end the conversation by sharing some available tactics to utilize in this constrained recruitment market.
Innovation Is All Around You - 5 Tactics to Gather and Activate Your Employees' Ideas
Steve Lerch, StoryArc Consulting
November 17, 2021
As trainers and business leaders, you have so many resources and ideas at your disposal, with every teammate, every server, and every receptionist a potential source of new ideas and innovation. The question for all of us, is whether or not we're doing enough to inspire, collect, activate, and celebrate these ideas. Based on a decade at Google, where he taught new employees about the cultural principles that drive innovation, Steve Lerch will discuss 5 key tactics to getting the most from your teams and employees.
Steve received very high marks as a keynote speaker at the 2021 Atlanta conference, and this webinar delivers targeted content for CHART that goes even deeper.
Best Practices (and Common Pitfalls) When Cleaning and Sanitizing Your Operation
Patrick Guzzle | Vice President of Food Safety | National restaurant association
Chip Romp | Senior Director, Training and Instructor Quality | National restaurant association
Leslie Huffman | Senior National Accounts Manager | National restaurant association
August 25, 2021
Experts from the National Restaurant Association will guide us through a conversation covering one of the most important topics for any restaurant or hotel operation: cleaning and sanitizing.
During this session, we will discuss:
- Learn the difference between cleaning and sanitizing
- Understand why each is critical to your business
- Discuss your own cleaning and sanitizing best practices
- Share common issues and mistakes team members make
- Enjoy an open discussion and Q&A
Cleaning and Sanitizing is the focus for the National Restaurant Association’s National Food Safety Month in September.
15 Tips for Virtual Presentation Skills
Braxton Luzier, Senior Manager, Learning and Communications, Blaze Pizza
August 4, 2021
Level up your ability to present effectively by learning 15 instant tips for conducting virtual presentations. In virtual presentations, the participant experience, engagement, and buy-in to the content objectives can suffer. Braxton will teach you how to create a space where your audience is not multitasking, no one tunes you out, and they pay attention and listen, After this webinar, you will be able to set your scene to ensure all technology, lighting, and sound are ready for action. Your credibility and confidence, and participant's attention to you, is what leads your audience to be inspired to act and achieve the desired results!