Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

5 in 5: Bright Ideas, Quick Takeaways

KELLY MCCUTCHEON | GROUP DIRECTOR OF TRAINING & DEVELOPMENT | WHATABURGER RESTAURANTS LLC

KATE STITELER | DIRECTOR OF TRAINING | SONESTA HOTELS

KATHRYN HARRIS | CORPORATE DIRECTOR OF LEARNING & DEVELOPMENT | PCH HOTELS & RESORTS

ASHLEY HELKENN | DIRECTOR OF TRAINING | BONCHON KOREAN FRIED CHICKEN

JAMES FRANK | AREA LEADER OF TRAINING, FRY COOK & CASHIER | RAISING CANE’S CHICKEN FINGERS

Wednesday, June 28, 2023

Five fresh-thinking CHART members will each share their bright idea in less than five minutes. The best part – these ideas are immediate and actionable! Join our restaurant and hotel training professionals to learn:

  • How to reduce early turnover with simple, effective ways to engage new hires 
  • How to improve decision-making skills in a clear, conflict-free way
  • A step-by-step approach to creating an Employee Celebration & Communication Board
  • How knowing the body language of uneasiness and reading the room can stop small issues from becoming big ones 

Click here to download Kate Stiteler's New Hire Rule of 6 Editable Word Document.

These bright ideas will be expanded on at the CHART 104 Orlando Hospitality Training Conference July 29- August 1, 2023. Click here for more information about the conference.

5 Best Practices for Onboarding and Developing New Multi Unit Leaders

JIM SULLIVAN, CEO, SULLIVISION.COM

June 7, 2023

How do the best companies successfully develop high-performing managers into highly-effective Multi Unit Leaders?  What are the three common stumbling blocks in Multi Unit Leadership onboarding?  This webinar will answer these questions and more. Learn 5 creative and effective ways to develop stronger Multi Unit leaders from day one in your restaurants or hotels.

Presented by Jim Sullivan, author of the bestseller Multi Unit Leadership (over 384,000 copies sold). Brands using his products, programs and resources include Domino's, Panera, Chipotle, Marriott, Texas Roadhouse, Starbucks,Chick-fil-A, Applebee's, and Walmart.

MS Teams: One Application to Rule Them All

Tips and Resources PDF 

BOBBY UNDERWOOD, DIRECTOR OF TRAINING, COMPANY OPERATIONS, LITTLE CAESAR ENTERPRISES INC

May 3, 2023 

Only using MS Teams for messaging is like using your smart phone for just text messages. Crazy right? Especially because there is so much dynamic power in this single application that can make training more effective. Many of us are using MS Teams already but are only utilizing a fraction of its capabilities. This session will add some much-needed knowledge sprinkles to your MS Teams cupcake. Learn how to use Teams as a remote classroom, project management hub, resource library, and more. 

Participants will get an overview of the MS Teams application functionality including but not limited to:
    •    Exploring the use of Teams Channels to stage and host classroom environments (Praise, Gift Cards, Kahoot)
    •    Connecting a myriad of features (Sharepoint, MS Tasks, Approvals, Power BI) to allow effective project management, follow-up, and showcasing outcomes
    •    Learning to set up and host a resource library of shared files and links

Your Questions Answered: The 2022 FDA Food Code

PATRICK GUZZLE, VICE PRESIDENT, FOOD SAFETY, NATIONAL RESTAURANT ASSOCIATION

LINKEDIN

April 12, 2023  

The FDA has released the highly anticipated 2022 Food Code. What are the biggest changes? When do they go into effect? How do they impact your day-to-day operation? What changes, if any, do you need to make? Patrick Guzzle, Vice President, Food Safety for National Restaurant Association will answer these questions and others written in during the Q&A session about the Food Code and its impact on foodservice operators.

How AI Will Change Training, for Better or for Worse

RACHAEL NEMETH, CEO, OPUS TRAINING
ASHLEY HELKENN, DIRECTOR OF TRAINING, BONCHON KOREAN FRIED CHICKEN
JEFF SILVER, CTO, OPUS TRAINING

February 14, 2023 
 
The headlines are telling us that AI has turned a corner. What does this mean for training? What does it mean for content creators? Are we out of a job or are we entering a new phase of our careers? In this panel discussion, you will get the perspective of a training director, a technologist, and a CEO on the world of artificial intelligence and its rapidly growing relationship with training. We'll explore the pros, the cons, and the shift in training, itself.

Attendees will walk away with a more comprehensive knowledge of the topic of AI x training as well as a grab bag of ideas for its uses to share at your next meeting with your boss or meet-n-greet with fellow training directors.