Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

Identifying Gaps in Training Programs (and Refining Your Efforts to See Results!)

Nick Kyle, Manager of Training, Bagel brands
Kat Claypool, Wisetail

July 13, 2022

As L&D professionals, there is a never-ending aspiration for better - better onboarding, better training programs, better retention, and better teams. Nick Kyle and his team at Bagel Brands pinned down an ingredient in their better recipe: training delivery. Join us as we sit down with Nick Kyle to discuss and examine how Bagel Brands has found value and hard-data to support people-centric onboarding + training. As they say, there's proof in the pudding. Bagel Brands refined the focus within their onboarding and training efforts, leading them to winning company-wide retention goals.

How to Effectively Communicate With Your Hospitality Workers

Patrick L. Guzzle, Vice President, Food Science, National Restaurant Association

April 20, 2022

How are you communicating with your restaurant and hotel workers? Do you tell stories? Do you lecture? Do you use written instructions?
Communication is an essential part of any hospitality business, but there can be barriers to communicating effectively and efficiently. How we communicate impacts the success of our operations and how well our staff understands critical topics like food safety and risk mitigation.
During this webinar, Patrick L. Guzzle, Vice President, Food Science, National Restaurant Association, will help attendees understand a variety of communication styles, the benefits and drawbacks for each, and show them the importance of appropriate communication between staff and managers.

Culture Reset: Strengthening Your Business From the Inside Out - NRA Show + CHART

Braxton Luzier, Senior Manager, Learning & Communications, Blaze Pizza

March 23, 2022

Learn successful strategies to define and immerse your business in a purpose-driven workplace culture that will help strengthen your business from the inside out.

Managing in Times of Volatility, Uncertainty, Complexity, and Ambiguity (VUCA)

Kim Carson, training manager, rosen hotels & resorts

February 16, 2022

New and nimble skills are needed to lead during times of volatility, uncertainty, complexity, and ambiguity (VUCA). In today's connected workforce, change is fast-paced, constant, and unpredictable. We are asked to do a lot with little resources, and teamwork has become quite complex. While it's not easy to create high-performing, resilient teams, it is possible with work, dedication, focus, and energy. This session will help you manage teams in the VUCA age by being aware of the challenges created by ever-changing circumstances, avoiding outdated approaches to teamwork, and embracing a path to action. You will approach your role as a leader with a new level of confidence about how to turn instability into opportunities and success!