Webinars On Demand
Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.
Mobile & Micro Learning: Keeping up with the Modern Workforce
Matthew Brown, Director, Hot Schedules Train
April 12, 2017
The workforce is changing. And the training and development landscape is evolving to keep up. Although traditional classroom and shadowing may never fully go away, long-form training is getting a bite-sized makeover to better serve the millennial workforce. We’ll take a look at how you can build and incorporate micro-learning into your training and development programs, and discuss the benefits that come from this popular learning format.
Make Time for Success
Melanie Johnson, Manager of Training and Program Development, Rubios Restaurants
February 8, 2017
There is just never enough time! The "Make Time for Success" webinar approaches the topic of time management in a fun, realistic and empowering way. You will leave this presentation with actionable tactics that you can implement right away to help you reach your personal and professional goals.
Trends in Hospitality Training & Development: New Insights & Fresh Perspectives
Curt Archambault, People & Performance Strategies
Jen Swan, First Watch Restaurant
Melissa Doolin-Koehne, TDn2K
December 7, 2016
While current economic indicators for our industry paint a concerning picture, it is important to stay up-to-date on trends affecting your job and your organization’s profitability. Join these three top-notch, engaging presenters to delve into the most recent trends in hospitality training.
Along with interactive live attendee polling during the session (which will give you insight on how you compare to others), new information from TDn2K will be presented, along with the Trends in Hospitality Training Study results released last year by CHART and TDn2K. Workforce challenges, such as the shortage of employees, turnover and retention, minimum wage, generational issues, and orientation, will be discussed.
There is a reason this session and these presenters were rated so highly at the Charleston CHART conference this past summer! You will learn a lot and come away with some great takeaways – without ever leaving your desk!.
Culture Love: Why Being the Restaurant of Choice Means Putting Culture First
Mary Kay Hyde, Vice President of Marketing, HotSchedules
Tom Frank, Owner, Round World Manager
October 12, 2016
In order for your customers to love your restaurant, you have to have employees that love working for you.
Join this session to hear from culture engineer, Tom Frank, who will share his insights and suggestions for ways to motivate managers and team members to be ambassadors for your brand and culture.
LMS Guide for Millennials, by Millennials
Peter (PK) Kirwan, Director of Marketing, Wisetail LMS
Juniper Emnet, Developer & Millennial, Wisetail LMS
August 10, 2016
A guide to engage with Millennials in your LMS from the perspective of a Millennial. Since they've become the largest share of the American workforce, exactly how to connect with Millennials via online learning has been a piping hot topic for eLearning experts, L&D professionals, and hospitality trainers - most of whom are not Millennials themselves. The ideas in this presentation answer this question, "I'm a Millennial, do you want to know how to reach me with your LMS?"
Within the hospitality industry the need to understand this younger segment is even more important and we will work through five key areas where you can improve your connection to the Millennials in your organization.
Blow Them Away With Discrepant Events!
Becky Rice, White Castle
June 8, 2016
An attention getting, thought-provoking approach to initiate inquiry is through the use of discrepant events. A discrepant event is a demonstration that puzzles the observer, causing him or her to wonder why the event occurs as it did. These situations leave the observer at a loss to explain what has taken place. This propels the observer to become thoroughly engaged and want to learn more. It is from this platform that real learning can now take place. Attend this webinar to learn all about discrepant events and how you can use them to enhance any learning situation!