Webinars On Demand
Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.
Building Trust for Solid Team Performance
Curt Archambault, People & Performance Strategies
April 13, 2016
Does your team have integrity? Does your team have good intent? What are the capabilities of your team? Does your team get results you desire? If you find your team lacking in any of these areas, this webinar is the place to begin.
“Solid Team Performance Is Built on Trust”, participants are introduced to 7 Strategies to building trust within their work teams and organizations. Based on the teachings of Patrick Lencioni, in the best-selling business book The Five Dysfunctions of a Team, this webinar will help individuals understand their own responsibility to create and maintain an environment that promotes high trust. Trust is the foundation on which all high-performing teams are built and a high-performing team is the real and ultimate competitive advantage today!
Even if you are not the formal leader of the team or of your department there are things you can do to influence the level of trust in your organization. Building trust starts with you and though it sounds easy, it is hard work and takes focus. Join us for this webinar to get the strategies to build trust that builds high-performing teams.
Empowering Team Members with the Ability to Speak English
Christine San Juan, Head of HR & Training, Caffe Nero Americas
February 10, 2016
Immigrant / Non-English speaking workers make up a large portion of our work teams. Many are well educated in their home countries; however, their lack of English skills, both written and oral, prevent them from achieving career progression. Join this free webinar to explore ways you may be able to identify, develop, and implement programs that teach your valuable team members English. You are able to impact the bottom line in your business when you are able to improve a team members ability to communicate effectively.
Key speaking points: Industry statistics, Getting started , Available resources, Results
Interviewing That Rocks: How to Amp Up or Revolutionize Your Interviewing Skills
Jim Knight, Managing Partner, People Forward
December 9, 2015
Learn specific standards and best practices to dramatically improve a manager’s specific interviewing skills when hiring potential staff-level new hires. Whether you’re an interviewing novice or an extremely competent manager, this session is guaranteed to amp up your skills in one of the weakest skill-sets in the industry. If you’re on the hunt to develop confidence and consistency in how you (or your team) interviews, come check out what all the noise is about.
Jim Knight, Managing Partner of PeopleForward, will act as a thought-starter for the session and facilitate proven techniques garnered from working with rock star brands in the industry, known for hiring “right fit” employees. He will use the visceral backdrop of well-known companies, including Hard Rock International, via his 21-year run with that brand as the head of Training & Development, as a platform to discuss detailed techniques to positively transform a person’s competencies…ensuring that great hiring decisions are made for the brand.
Key concepts will include:
- Setting the Stage
- Effective Interviewing Collateral
- Hiring “Rock Stars” (not Lip-Synchers)
- Application Best Practices
- 4 Areas of an Interview
- Steps to an Effective Interview
- The Turn-Off Statement
- Putting it into Practice
Development in Quick Bites - Developing Your People in 5 Minute Focal Points
Christin Myers, COO, Creative Restaurant Solutions, Inc
October 14, 2015
The 2014 TDN2K and CHART survey indicated, and Creative Restaurant Solutions, Inc's exit interview data supports the notion that development is an area of opportunity across our industries. More often than not, the reason development is lacking is due to lack of time and/or resources. But what if you could develop others in quick bites (we call them 5 Minute Focal Points)? It can be fun, it can be easy, and everyone stands to learn something! Join us to learn more about how to develop others in quick bites!
Trends in Hospitality Training and Development Report
August 12, 2015
The 2015 Trends in Hospitality Training & Development Study shows that effective training is making a difference in terms of reducing turnover, fostering a stronger more skilled workforce, and providing a better customer experience.
This report, conducted by CHART and TDn2K, highlights a number of key findings, most notably:
- It Pays to Train the Trainer. Increasing an organization’s budget to train certified trainers can reduce turnover by about 25 percent.
- Orientation IS Opportunity. Those that spend more than four hours on new hire orientation enjoy, on average, 13 percent lower turnover than their counterparts.
- E-Learning on the Rise. More organizations are turning to e-learning as part of their training suite, using it for knowledge leveling, validation and testing, and compliance. More than 85 percent of full- and limited- service restaurants and 50 percent of hotel and lodging companies report e-learning opportunities to employees are increasing in their organizations.
Not Your Father's Leadership
John Isbell, Director of Training, Logan's Roadhouse
June 10, 2015
If you are still leading like our father's did in their day - you are probably failing. Join John Isbell as he takes a look at the difference in Leadership during "the good old days" and today. He will give you helpful tips on keeping today's employee engaged and how to make yourself a more well-rounded leader. You'll discuss managment vs. leadership, today's employee climate, and ways to attract and retain amazing talent in today's competitive marketplace. OK - maybe not that last one - he's only got 45 minutes! But join him anyway because he'll definitely talk about all the other stuff. We think...