Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

Empowering Team Members with the Ability to Speak English

Christine San Juan, Head of HR & Training, Caffe Nero Americas

February 10, 2016

Immigrant / Non-English speaking workers make up a large portion of our work teams. Many are well educated in their home countries; however, their lack of English skills, both written and oral, prevent them from achieving career progression. Join this free webinar to explore ways you may be able to identify, develop, and implement programs that teach your valuable team members English. You are able to impact the bottom line in your business when you are able to improve a team members ability to communicate effectively.

Key speaking points: Industry statistics, Getting started , Available resources, Results

 

 

 

 

 

 

 

 

 

 

Interviewing That Rocks: How to Amp Up or Revolutionize Your Interviewing Skills

Jim Knight, Managing Partner, People Forward

December 9, 2015

Learn specific standards and best practices to dramatically improve a manager’s specific interviewing skills when hiring potential staff-level new hires. Whether you’re an interviewing novice or an extremely competent manager, this session is guaranteed to amp up your skills in one of the weakest skill-sets in the industry. If you’re on the hunt to develop confidence and consistency in how you (or your team) interviews, come check out what all the noise is about.

Jim Knight, Managing Partner of PeopleForward, will act as a thought-starter for the session and facilitate proven techniques garnered from working with rock star brands in the industry, known for hiring “right fit” employees. He will use the visceral backdrop of well-known companies, including Hard Rock International, via his 21-year run with that brand as the head of Training & Development, as a platform to discuss detailed techniques to positively transform a person’s competencies…ensuring that great hiring decisions are made for the brand.

Key concepts will include:

  • Setting the Stage
  • Effective Interviewing Collateral
  • Hiring “Rock Stars” (not Lip-Synchers)
  • Application Best Practices
  • 4 Areas of an Interview
  • Steps to an Effective Interview
  • The Turn-Off Statement
  • Putting it into Practice

Development in Quick Bites - Developing Your People in 5 Minute Focal Points

Christin Myers, COO, Creative Restaurant Solutions, Inc

October 14, 2015

The 2014 TDN2K and CHART survey indicated, and Creative Restaurant Solutions, Inc's exit interview data supports the notion that development is an area of opportunity across our industries. More often than not, the reason development is lacking is due to lack of time and/or resources. But what if you could develop others in quick bites (we call them 5 Minute Focal Points)? It can be fun, it can be easy, and everyone stands to learn something! Join us to learn more about how to develop others in quick bites!

 

Trends in Hospitality Training and Development Report

August 12, 2015

The 2015 Trends in Hospitality Training & Development Study shows that effective training is making a difference in terms of reducing turnover, fostering a stronger more skilled workforce, and providing a better customer experience.

This report, conducted by CHART and TDn2K, highlights a number of key findings, most notably:

  • It Pays to Train the Trainer. Increasing an organization’s budget to train certified trainers can reduce turnover by about 25 percent.
  • Orientation IS Opportunity. Those that spend more than four hours on new hire orientation enjoy, on average, 13 percent lower turnover than their counterparts.
  • E-Learning on the Rise. More organizations are turning to e-learning as part of their training suite, using it for knowledge leveling, validation and testing, and compliance. More than 85 percent of full- and limited- service restaurants and 50 percent of hotel and lodging companies report e-learning opportunities to employees are increasing in their organizations.

Not Your Father's Leadership

John Isbell, Director of Training, Logan's Roadhouse

June 10, 2015

If you are still leading like our father's did in their day - you are probably failing. Join John Isbell as he takes a look at the difference in Leadership during "the good old days" and today. He will give you helpful tips on keeping today's employee engaged and how to make yourself a more well-rounded leader. You'll discuss managment vs. leadership, today's employee climate, and ways to attract and retain amazing talent in today's competitive marketplace. OK - maybe not that last one - he's only got 45 minutes! But join him anyway because he'll definitely talk about all the other stuff. We think...

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E-Mail – There is a Right Way to Do It!

Gabe Hosler, Director of Training, Rubio’s Restaurants

April 8, 2015

Have you ever been frustrated by your Inbox? Not sure how to get your message across? Or not getting the answers that you need? In this interactive presentation you will discover the secrets to both sending and making sure that you receive the most effective and appropriate e-mail messages. The stuff that your mother taught you about how to communicate nicely on the playground…brought into the modern age.