Webinars On Demand
Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.
Training Trends in the Hospitality Industry: CHART and TDn2K
Colby Hutchison
, Senior Manager of GUEST FEEDBACK AND BRAND MANAGEMENT ADMINISTRATION
Best Western Hotels & Resorts
Jen Swan,
Senior Director of Learning & Development
First Watch Restaurants
Melissa Doolin-Koehne
, Vice President, Business Development
TDn2K
December 4, 2019
While current economic indicators for our industry paint a concerning picture, it is important to stay up-to-date on trends affecting your job and your organization’s profitability. Join these top-notch, engaging presenters to delve into the most recent trends in hospitality training.
Along with an interactive Polleverywhere feature to the session (which will give you insight on how you compare to others), new information from TDn2K will be presented, along with the Trends in Hospitality Training Study results just released by CHART and TDn2K. Workforce challenges and best-in-class practices will be discussed.
There is a reason this session is so highly rated at our training conferences! You will learn a lot and come away with some great takeaways – without ever leaving your desk!
The Key to Workplace Culture: Developing Emotionally Intelligent Leaders
NICK BOULAS, DIRECTOR OF LEADERSHIP DEVELOPMENT
BBL HOSPITALITY
MAGGIE FIORENTINO, PRODUCT MANAGER, LODGING
AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE
October 16, 2019
With an aggressive labor market and competition more fierce than ever, your company can thrive by focusing on building a great workplace culture. You can do this by developing emotionally intelligent leaders who encourage and inspire their coworkers to engage with each other and your guests in an effort to create outstanding experiences for both.
During this one-hour presentation you will:
- Learn how self-awareness will help increase emotional intelligence
- Submerse yourself in the understanding of what drives your staff
- Discover how making coworkers feel safe and respected can lead to higher performance and reduced turnover
- Create a strong basis for future organizational growth
- Preview AHLEI’s brand new training course, Hospitality Manager: Leadership
Connecting Employees to Company Values
Erin Moran, Union Square Hospitality Group
Lana Dalton, Wisetail
September 25, 2019
Successful workplaces have a clear vision, strong values, and employees with a firm understanding of how that vision and those values affect their daily routine. They’re just more engaged and productive when they do. Join us for a discussion with Erin Moran, Chief Culture Officer of Union Square Hospitality Group, and Lana Dalton from Wisetail to talk about communicating your company’s mission in a way that resonates with your employees.
During this webinar, we’ll cover:
- The importance of employee buy-in within the first couple weeks of an employee’s lifecycle
- Establishing a clear alignment of an employee’s goals with your company’s values
- Effective communication of vision and values
Microlearning: The Quick Wins and Pitfalls of Shorter Training Content
ANGIE HUBERT, HOTSCHEDULES
KELLY MCCUTCHEON, HOPDODDY BURGER BAR
August 21, 2019
Shorter training content is the next big trend in e-learning. But how do you track its success? And what are the risks and challenges that arise from trimming content down to a mere 90 seconds or less? Join our webinar to learn how today's fast growth brands are leveraging this learning strategy to ensure fast growth in their team members.
Using Talent Development to Drive Manager Engagement
Discoverlink, Golden Corral, Pizza Ranch and Naf Naf Grill
June 12, 2019
When manager engagement is low, employees are more likely to leave, disengage themselves, or be less productive. By focusing on driving engagement of managers at the unit level, you can have a tremendous impact on performance overall. Some of the best ways to drive manager engagement are through proactive talent development, promotion of a strong culture, and effective ongoing communication, all of which can be influenced via training initiatives. In this webinar, several premier restaurant chains will share their best practices for driving manager engagement across both corporate and franchised locations.
Moderator:
John Poulos, President of DiscoverLInk
Panelists:
Johan Aiken, Senior Director of Learning & Development for Golden Corral
Jason Lechner, Director of Training & Development for Pizza Ranch
Chad Chmielowicz, Director of Training for Naf Naf Grill
Human Trafficking in the Hospitality Industry
Kim Carson, Training Manager, Rosen Hotels
April 10, 2019
The fight against Human Trafficking in the Hospitality Industry is steadily on the rise and most prevalent in hotels, and motels. They are an attractive target for Human Trafficking because of the privacy and anonymity our industry offers. However, human trafficking also occurs at sporting events, theme parks, cruise ships, and many other areas in the tourism industry. Human Trafficking is a $150 Billion Dollar industry, and because human trafficking is so diverse, we can't fight it all at once and there are no single, black or white solutions. Training our front line employees on how to identify and respond to the signs of human trafficking is imperative to the safety of victims, guests and fellow associates. This training will incorporate education and warning signs for various operations to include food and beverage outlets, housekeeping and other in room departments, front desk, bellstand and valet associates.