Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

LMS Guide for Millennials, by Millennials

Peter (PK) Kirwan, Director of Marketing, Wisetail LMS
Juniper Emnet, Developer & Millennial, Wisetail LMS

August 10, 2016

A guide to engage with Millennials in your LMS from the perspective of a Millennial. Since they've become the largest share of the American workforce, exactly how to connect with Millennials via online learning has been a piping hot topic for eLearning experts, L&D professionals, and hospitality trainers - most of whom are not Millennials themselves. The ideas in this presentation answer this question, "I'm a Millennial, do you want to know how to reach me with your LMS?"

Within the hospitality industry the need to understand this younger segment is even more important and we will work through five key areas where you can improve your connection to the Millennials in your organization.









Blow Them Away With Discrepant Events!

Becky Rice, White Castle

June 8, 2016

An attention getting, thought-provoking approach to initiate inquiry is through the use of discrepant events. A discrepant event is a demonstration that puzzles the observer, causing him or her to wonder why the event occurs as it did. These situations leave the observer at a loss to explain what has taken place. This propels the observer to become thoroughly engaged and want to learn more. It is from this platform that real learning can now take place. Attend this webinar to learn all about discrepant events and how you can use them to enhance any learning situation!










Building Trust for Solid Team Performance

Curt Archambault, People & Performance Strategies

April 13, 2016

Does your team have integrity? Does your team have good intent? What are the capabilities of your team? Does your team get results you desire? If you find your team lacking in any of these areas, this webinar is the place to begin.

“Solid Team Performance Is Built on Trust”, participants are introduced to 7 Strategies to building trust within their work teams and organizations. Based on the teachings of Patrick Lencioni, in the best-selling business book The Five Dysfunctions of a Team, this webinar will help individuals understand their own responsibility to create and maintain an environment that promotes high trust. Trust is the foundation on which all high-performing teams are built and a high-performing team is the real and ultimate competitive advantage today!

Even if you are not the formal leader of the team or of your department there are things you can do to influence the level of trust in your organization. Building trust starts with you and though it sounds easy, it is hard work and takes focus. Join us for this webinar to get the strategies to build trust that builds high-performing teams.










Empowering Team Members with the Ability to Speak English

Christine San Juan, Head of HR & Training, Caffe Nero Americas

February 10, 2016

Immigrant / Non-English speaking workers make up a large portion of our work teams. Many are well educated in their home countries; however, their lack of English skills, both written and oral, prevent them from achieving career progression. Join this free webinar to explore ways you may be able to identify, develop, and implement programs that teach your valuable team members English. You are able to impact the bottom line in your business when you are able to improve a team members ability to communicate effectively.

Key speaking points: Industry statistics, Getting started , Available resources, Results











Interviewing That Rocks: How to Amp Up or Revolutionize Your Interviewing Skills

Jim Knight, Managing Partner, People Forward

December 9, 2015

Learn specific standards and best practices to dramatically improve a manager’s specific interviewing skills when hiring potential staff-level new hires. Whether you’re an interviewing novice or an extremely competent manager, this session is guaranteed to amp up your skills in one of the weakest skill-sets in the industry. If you’re on the hunt to develop confidence and consistency in how you (or your team) interviews, come check out what all the noise is about.

Jim Knight, Managing Partner of PeopleForward, will act as a thought-starter for the session and facilitate proven techniques garnered from working with rock star brands in the industry, known for hiring “right fit” employees. He will use the visceral backdrop of well-known companies, including Hard Rock International, via his 21-year run with that brand as the head of Training & Development, as a platform to discuss detailed techniques to positively transform a person’s competencies…ensuring that great hiring decisions are made for the brand.

Key concepts will include:

  • Setting the Stage
  • Effective Interviewing Collateral
  • Hiring “Rock Stars” (not Lip-Synchers)
  • Application Best Practices
  • 4 Areas of an Interview
  • Steps to an Effective Interview
  • The Turn-Off Statement
  • Putting it into Practice

Development in Quick Bites - Developing Your People in 5 Minute Focal Points

Christin Myers, COO, Creative Restaurant Solutions, Inc

October 14, 2015

The 2014 TDN2K and CHART survey indicated, and Creative Restaurant Solutions, Inc's exit interview data supports the notion that development is an area of opportunity across our industries. More often than not, the reason development is lacking is due to lack of time and/or resources. But what if you could develop others in quick bites (we call them 5 Minute Focal Points)? It can be fun, it can be easy, and everyone stands to learn something! Join us to learn more about how to develop others in quick bites!