Webinars On Demand
Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.
How to Utilize the New Laws of Learning for Today's Workforce
John Isbell, President, JWI Hospitality and JohnIsbellTraining.com
February 21, 2018
With the ever-changing demographics in the workplace, there has never been more of a need for great training initiatives that make an impact. The way we consume information has changed and the way we want our training has changed along with it. Join John Isbell as he talks about the New Laws of Adult Learning and how to utilize them to create programs that have your trainees not only needing your training programs, but also producing trainees that are more productive out of the gate. This will be a fast paced, sometimes funny look at how we can meet our team's need for one-size-fits-one training and provide them with difference making materials.
Using Incentives to Reinforce Training!
TJ Schier, SMART Restaurant Group, Which Wich Franchisee
December 6, 2017
Building sales and profits might seem difficult but not if you leverage the power of 'MBA' (Mutually Beneficial for All) thinking. Discover 12 proven incentive contests, reward and recognition tactics to move sales and profits through your front- and back-of-house teams. Think employees don't care about your bottom line? Worry no more!
- Articulate the impact of a recognition-based management style
- Identify tactics to increase satisfaction and results so everyone benefits - the employee, the business and the guest
- Discover a variety of incentive strategies for front of house and back of house team members
Lessons in Leadership After the Storm
Kathleen Wood, Founder & CEO Kathleen Wood Partners & Suzy's Swirl
October 11, 2017
The winds have calmed, the water has subsided and a "new normal" has appeared. Kathleen Wood, who was President and COO of Raising Cane's Chicken Fingers during Hurricane Katrina, shares lessons for leading your team from the "new normal" to just being normal after a crisis. She will share the six key lessons for recovery, reconnecting and renewing after a major event impacts your business. Learn how to move forward with the High C’s of Crisis Leadership: calmness, confidence, communication, compassion, and celebration to lead your team from surviving to thriving. It's not just how you weathered the storm, it's also about how you storm back to recover and renew!
Trends in Hospitality Training & Development: New Insights & Fresh Perspective
Donna Herbel, Vice President, Training & Culture Development, Perkins Restaurant & Bakery
Colby Hutchinson, Manager Guest Feedback Programs, Best Western Hotels & Resorts
Melissa Doolin-Koehne, Executive Director, Business Development, TDn2K
August 2, 2017
While current economic indicators for our industry paint a concerning picture, it is important to stay up-to-date on trends affecting your job and your organization’s profitability. Join these top-notch, engaging presenters to delve into the most recent trends in hospitality training.
Along with an interactive Polleverywhere feature to the session (which will give you insight on how you compare to others), new information from TDn2K will be presented, along with the Trends in Hospitality Training Study results just released by CHART and TDn2K. Workforce challenges and best-in-class practices will be discussed.
There is a reason this session and these presenters were rated so highly at the recent San Diego CHART conference! You will learn a lot and come away with some great takeaways – without ever leaving your desk!
Winning the Talent War with Enlightened Hospitality
Erin Moran, Chief Culture Officer, Union Square Hospitality Group
Peter (PK) Kirwan, Chief Marketing Officer, Wisetail LMS
June 14th, 2017
Hiring talented people is crucial to success in the hospitality industry. But retaining those people is just as important. These challenges are the reality of the modern hospitality workforce, and they make it even more difficult for you to find the future leaders of your organization.
In this webinar, Wisetail partners with Erin Moran, Chief Culture Officer at Union Square Hospitality Group, to answer some of your toughest restaurant questions. What's the Millennial mindset when considering where to start a career? What are the most important factors in accepting a job? How does culture play a role?
We'll answer those questions, and we'll show you how to win the talent war with the Enlightened Hospitality philosophy.
Mobile & Micro Learning: Keeping up with the Modern Workforce
Matthew Brown, Director, Hot Schedules Train
April 12, 2017
The workforce is changing. And the training and development landscape is evolving to keep up. Although traditional classroom and shadowing may never fully go away, long-form training is getting a bite-sized makeover to better serve the millennial workforce. We’ll take a look at how you can build and incorporate micro-learning into your training and development programs, and discuss the benefits that come from this popular learning format.