Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

Modern Learning - A Fresh Look at New Approaches and Technologies

Paul Bradley, PlayerLync

June 13, 2018

Modern Learning encompasses many exciting new concepts, technologies, and practical applications.

From Artificial Intelligence, xAPI, video performance support, knowledge reinforcement, mobility and micro-learning, PlayerLync will tell you what’s in, what’s out and what would have the biggest impacts within your organization. Moreover, you’ll learn how to get started immediately leveraging assets you already have, in order to make an impact during the remainder of 2018.

 

Harassment in Hospitality

Patrick Yearout, Director of Recruiting & Training, Ivar's Restaurants

April 11, 2018

The numbers are staggering: according to various surveys on the hospitality industry, as many as 90% of female employees and 70% of male employees have experienced some form of sexual harassment. And can you guess what the #1 field is in terms of workplace sexual harassment claims filed in the United States from 2005 to 2015? According to the EEOC, it’s “accommodation and food services.”

How did the hotel and restaurant industries, which pride themselves on being inclusive and welcoming to all, come to earn this distinction? And what can be done to improve it? Join Patrick Yearout, Director of Recruiting and Training for Ivar’s Restaurants and Past President of CHART, to explore the issue of harassment in hospitality and learn what you can do to protect your employees, your guests, and your brand.

 

How to Utilize the New Laws of Learning for Today's Workforce

John Isbell, President, JWI Hospitality and JohnIsbellTraining.com

February 21, 2018

With the ever-changing demographics in the workplace, there has never been more of a need for great training initiatives that make an impact. The way we consume information has changed and the way we want our training has changed along with it. Join John Isbell as he talks about the New Laws of Adult Learning and how to utilize them to create programs that have your trainees not only needing your training programs, but also producing trainees that are more productive out of the gate. This will be a fast paced, sometimes funny look at how we can meet our team's need for one-size-fits-one training and provide them with difference making materials.

 

Using Incentives to Reinforce Training!

TJ Schier, SMART Restaurant Group, Which Wich Franchisee


December 6, 2017

Building sales and profits might seem difficult but not if you leverage the power of 'MBA' (Mutually Beneficial for All) thinking. Discover 12 proven incentive contests, reward and recognition tactics to move sales and profits through your front- and back-of-house teams. Think employees don't care about your bottom line? Worry no more!

  • Articulate the impact of a recognition-based management style

  • Identify tactics to increase satisfaction and results so everyone benefits - the employee, the business and the guest

  • Discover a variety of incentive strategies for front of house and back of house team members


 

Lessons in Leadership After the Storm

Kathleen Wood, Founder & CEO Kathleen Wood Partners & Suzy's Swirl

October 11, 2017

The winds have calmed, the water has subsided and a "new normal" has appeared. Kathleen Wood, who was President and COO of Raising Cane's Chicken Fingers during Hurricane Katrina, shares lessons for leading your team from the "new normal" to just being normal after a crisis. She will share the six key lessons for recovery, reconnecting and renewing after a major event impacts your business. Learn how to move forward with the High C’s of Crisis Leadership: calmness, confidence, communication, compassion, and celebration to lead your team from surviving to thriving. It's not just how you weathered the storm, it's also about how you storm back to recover and renew!

 

Trends in Hospitality Training & Development: New Insights & Fresh Perspective

Donna Herbel, Vice President, Training & Culture Development, Perkins Restaurant & Bakery
Colby Hutchinson, Manager Guest Feedback Programs, Best Western Hotels & Resorts
Melissa Doolin-Koehne, Executive Director, Business Development, TDn2K

August 2, 2017

While current economic indicators for our industry paint a concerning picture, it is important to stay up-to-date on trends affecting your job and your organization’s profitability. Join these top-notch, engaging presenters to delve into the most recent trends in hospitality training.

Along with an interactive Polleverywhere feature to the session (which will give you insight on how you compare to others), new information from TDn2K will be presented, along with the Trends in Hospitality Training Study results just released by CHART and TDn2K. Workforce challenges and best-in-class practices will be discussed.

There is a reason this session and these presenters were rated so highly at the recent San Diego CHART conference! You will learn a lot and come away with some great takeaways – without ever leaving your desk!