Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

Adaptive Learning: Why our brains don't respond well to online training, and what to do about it

Nick Howe, CLO, Area9 Lyceum

James Notaro, Vice president of enterprise sales, Gilmore Global

March 18, 2020

Our brains are surprisingly good at fooling us, and this has big consequences for how well - or how badly - people learn. In this session, Nick Howe, Chief Learning Officer of Area9 Lyceum, will highlight a few tricks that our brains play, and how a new breed of personalized learning systems can give everyone the opportunity to excel in whatever they do.

Managing Unconscious Bias: De-escalating Cross-cultural Conflict With Guests & Employees

Gerry Fernandez, PresidenT
Multicultural foodservice and hospitality alliance

January 22, 2020

Twenty years of cognitive science illustrates that biased decisions are not made by bad people, but rather, by well-intentioned individuals who are unaware of how unconscious bias affects their decision making. Everyone has bias, and everyone is impacted by unconscious bias.


This timely webinar introduces practical examples of de-escalating cross-cultural conflict with guests, as well as best practices for managers on coaching employees to treat all guests with dignity and respect.

In this webinar, you will learn how to:
 
•  Anticipate potential points of conflict.
•  Have a plan and policy for reoccurring issues.
•  Build confidence through practice and role play.
•  Solicit employees and the community for insight.
•  Be fair, firm, and consistent with policies.
•  Always treat people with respect and dignity.

Training Trends in the Hospitality Industry: CHART and TDn2K

Colby Hutchison
, Senior Manager of GUEST FEEDBACK AND BRAND MANAGEMENT ADMINISTRATION

Best Western Hotels & Resorts



Jen Swan, 
Senior Director of Learning & Development

First Watch Restaurants



Melissa Doolin-Koehne
, Vice President, Business Development

TDn2K

December 4, 2019 


While current economic indicators for our industry paint a concerning picture, it is important to stay up-to-date on trends affecting your job and your organization’s profitability. Join these top-notch, engaging presenters to delve into the most recent trends in hospitality training.
 
Along with an interactive Polleverywhere feature to the session (which will give you insight on how you compare to others), new information from TDn2K will be presented, along with the Trends in Hospitality Training Study results just released by CHART and TDn2K. Workforce challenges and best-in-class practices will be discussed.

There is a reason this session is so highly rated at our training conferences! You will learn a lot and come away with some great takeaways – without ever leaving your desk!

The Key to Workplace Culture: Developing Emotionally Intelligent Leaders

NICK BOULAS, DIRECTOR OF LEADERSHIP DEVELOPMENT
BBL HOSPITALITY

MAGGIE FIORENTINO, PRODUCT MANAGER, LODGING
AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE

October 16, 2019

With an aggressive labor market and competition more fierce than ever, your company can thrive by focusing on building a great workplace culture. You can do this by developing emotionally intelligent leaders who encourage and inspire their coworkers to engage with each other and your guests in an effort to create outstanding experiences for both.

During this one-hour presentation you will:

  • Learn how self-awareness will help increase emotional intelligence
  • Submerse yourself in the understanding of what drives your staff
  • Discover how making coworkers feel safe and respected can lead to higher performance and reduced turnover
  • Create a strong basis for future organizational growth
  • Preview AHLEI’s brand new training course, Hospitality Manager: Leadership

Connecting Employees to Company Values

Erin Moran, Union Square Hospitality Group
Lana Dalton, Wisetail

September 25, 2019

Successful workplaces have a clear vision, strong values, and employees with a firm understanding of how that vision and those values affect their daily routine. They’re just more engaged and productive when they do. Join us for a discussion with Erin Moran, Chief Culture Officer of Union Square Hospitality Group, and Lana Dalton from Wisetail to talk about communicating your company’s mission in a way that resonates with your employees.

During this webinar, we’ll cover:

  • The importance of employee buy-in within the first couple weeks of an employee’s lifecycle
  • Establishing a clear alignment of an employee’s goals with your company’s values
  • Effective communication of vision and values

Microlearning: The Quick Wins and Pitfalls of Shorter Training Content

ANGIE HUBERT, HOTSCHEDULES

KELLY MCCUTCHEON, HOPDODDY BURGER BAR

August 21, 2019

Shorter training content is the next big trend in e-learning. But how do you track its success? And what are the risks and challenges that arise from trimming content down to a mere 90 seconds or less? Join our webinar to learn how today's fast growth brands are leveraging this learning strategy to ensure fast growth in their team members.