Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

Microlearning: The Quick Wins and Pitfalls of Shorter Training Content



August 21, 2019

Shorter training content is the next big trend in e-learning. But how do you track its success? And what are the risks and challenges that arise from trimming content down to a mere 90 seconds or less? Join our webinar to learn how today's fast growth brands are leveraging this learning strategy to ensure fast growth in their team members.

Using Talent Development to Drive Manager Engagement

Discoverlink, Golden Corral, Pizza Ranch and Naf Naf Grill

June 12, 2019

When manager engagement is low, employees are more likely to leave, disengage themselves, or be less productive. By focusing on driving engagement of managers at the unit level, you can have a tremendous impact on performance overall. Some of the best ways to drive manager engagement are through proactive talent development, promotion of a strong culture, and effective ongoing communication, all of which can be influenced via training initiatives. In this webinar, several premier restaurant chains will share their best practices for driving manager engagement across both corporate and franchised locations.

John Poulos, President of DiscoverLInk

Johan Aiken, Senior Director of Learning & Development for Golden Corral
Jason Lechner, Director of Training & Development for Pizza Ranch
Chad Chmielowicz, Director of Training for Naf Naf Grill

Human Trafficking in the Hospitality Industry

Kim Carson, Training Manager, Rosen Hotels

April 10, 2019

The fight against Human Trafficking in the Hospitality Industry is steadily on the rise and most prevalent in hotels, and motels. They are an attractive target for Human Trafficking because of the privacy and anonymity our industry offers. However, human trafficking also occurs at sporting events, theme parks, cruise ships, and many other areas in the tourism industry. Human Trafficking is a $150 Billion Dollar industry, and because human trafficking is so diverse, we can't fight it all at once and there are no single, black or white solutions. Training our front line employees on how to identify and respond to the signs of human trafficking is imperative to the safety of victims, guests and fellow associates. This training will incorporate education and warning signs for various operations to include food and beverage outlets, housekeeping and other in room departments, front desk, bellstand and valet associates.

Beyond Training: Enriching The Lives of Your Whole Employee

Cava and Wisetail

October 17, 2018

Amanda Zellman, Learning Experience Designer at CAVA & Lori Goldstrohm, VP of Ops Services at CAVA sit down with Wisetail Client Experience Lead, Rachael Nordby to share their strategies for developing and growing their people beyond traditional role specific training. Learn how to cultivate a supportive community, create content that prepares employees for success in their lives outside of work and carve out spaces for teammates to celebrate each other.

Experiential Interviewing

Serah Morrissey, Complex Director of HR, WB Hotel Group

December 12, 2018

We have all been there -- rushing to review an application five minutes prior to an interview. We find the closest restaurant booth or seat in the hotel lobby and hope the perfect candidate will magically be sitting across from us, eager to join your team and become your next star associate! If this sounds familiar, join us to learn how preparation and a little creativity can increase your selection success and provide a realistic preview of your open positions. In this webinar, you will learn techniques for uncovering job compatibility through the interview process, and will gain an understanding of how thorough interviews avoid costly hiring mistakes by determining how to solicit and interpret non-verbal messages during the interview.

Looking to Improve Operations? Start in the Dishroom

Jessie Bray, Punk Angler Development

August 15, 2018

Dishwashers are the backbone of our industry. No other role in the restaurant impacts every single guest like a dishwasher's. Yet, too often dishwashers are overworked, underpaid, overlooked, undervalued and ill-trained resulting in high turnover, increased costs and frustration throughout the restaurant. In this informative session, you will learn how to improve restaurant operations, decrease costs, improve retention and increase morale by investing in your dishwashers.