CHART 100 Keynotes

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CHART 100 Keynote Presentations (listed in order by date)


Making Meaningful Connections to Fuel Growth

Sunday, September 19 Keynote

Mark ScharenbroichMark Scharenbroich

Award-winning Author, Emmy Award® winner for an ABC TV special, National Speakers Association Hall of Fame Inductee, Golden Apple and Silver Screen Film award for his movie, The Greatest Days of Your Life…(so far), International film festival award winner

Twitter: NiceBikeMark


Part motivational speaker, part thought-provoker, and pure comedic entertainer – Mark Scharenbroich will inspire, teach, and engage you with Nice Bike. Join us as this Emmy award-winning speaker takes us on a wild ride! You’ll learn how to be effective at making meaningful connections in both your professional and personal life. The Nice Bike principle is supported by three strong actions: acknowledge, honor, and connect. These actions of Nice Bike act as powerful catalysts to help build stronger, more unified teams by motivating team members to work collaboratively and be fully connected to the organization.


Innovation Through Culture

Monday, September 20 Keynote

Steve LerchSteve Lerch

President, Speaker, Consultant
Story Arc Consulting


As the world becomes more technologically advanced and digitally dependent, consumer behavior changes more significantly, rapidly, and unpredictably than ever before. A trend further emphasized and accelerated by a pandemic that no one saw coming. As we attempt to adapt to a "new normal," we must recognize that adaptation itself is a skill that must be prioritized. When no one knows what's next, our businesses and teams must develop cultures that allow for flexibility, new ideas, and innovation. Based on a decade at Google, Steve Lerch will share stories of how simple cultural building blocks are more important drivers of innovation than massive budgets and armies of engineers. You'll learn simple principles and practical strategies that anyone can utilize at their company or team. The same principles that allowed Google to help save lives, connect humanity, empower new populations, and even catch Pokemon.

View From Above

Monday, September 20

Colin MacDonald | VP of Operations for the Americas | IHGColin Macdonald

Vice President of Operations for the Americas


Jamie CarawanJamie Carawan

VP Brand Menu and Culinary
Buffalo Wild Wings




Stowe ShoemakerStowe Shoemaker

Andrew and Peggy Cherng Deanship, Harrah College of Hospitality, University of Nevada, Las Vegas



Gain insights from leaders in hospitality who will join us to share their personal perspectives on current and future trends, challenges anticipated, and advice for how your training team can align ideas and strategy to best contribute to business objectives.


Reinventing the Talent Pipeline: How to be Better, Faster, and Stronger

Tuesday, September 21 Keynote

Jamie Griffin

Jamie Griffin 

Founder & Growth Strategist
Consult to Grow




Joleen Goronkin

Joleen Goronkin

People & Performance Strategies




Kathleen Wood

Kathleen Wood

CEO and Founder
Kathleen Wood Partners




This interactive keynote will focus directly on the number one issue our entire industry is facing - talent and the talent pipeline. Learn: what works and what doesn’t in today's talent pipeline; how to reinvent the talent pipeline for the digital world; and best practices from the CHART membership that are producing results.


Panel Discussion: The Shift to Virtual Learning

Tuesday, September 21 General Session

Donna HerbelMODERAtOR

Donna Herbel, FMP, SPHR, SHRM-SCP

Vice President, Training and Culture Development
Perkins Restaurant & Bakery




Danielle DallyPANELIST

Danielle Dally, CHT

Manager of Learning & Development
Buffalo Wild Wings




Travis SmithPANELIST

Travis Smith, CHA, CHT, CHS, ACI

Hospitality Management Trainer
Best Western Hotels & Resorts




Tara FitzpatrickPANELIST

Tara Fitzpatrick

Director, Field Operations Training
The Wendy's Company




For trainers, online learning and virtual sessions are not new, but the past two years have elevated the need. Hear from a panel of training leaders on how they got creative in the time of no travel, social distancing, and virtual calls while being expected to implement new training and change the behaviors of their teams. Even with travel and onsite training normalizing, virtual learning will continue to be a trend to help companies be more efficient in reaching their teams. Best practices and examples will be shared to help you think through what training can work virtually, the best virtual approach for content, and how to think differently about engaging your team members using virtual tactics and tools.

This Conference is a Waste of Your Time!*

*but it doesn't have to be

Tuesday, September 21 Closing Keynote

Josh DaviesJosh Davies

Chief Executive Officer
The Center for Work Ethic Development


You have finally made it to a live, in-person conference – and CHART is going to be a great experience! You’ll have learned some valuable information, networked with peers from across the industry, and been exposed to all sorts of new ideas. And it has all been. A. Waste. Of. Time. Why? Because unless you have a strategic plan for what you do with all of that information, networking, and ideas, you have squandered this opportunity. In the post-Pandemic world, it is going to be harder and harder to justify going to in-person conferences – so you have to maximize the value to you AND your organization. Find out the best ways to take everything you have gotten over the three days and turn them into action when you return. This entertaining and thought-provoking session will give you the tools to ensure that this conference was anything but a waste of your time and your organization’s resources!