CHART 100 Breakouts
CHART 100 Breakout Presentations (listed in alphabetical order by title)
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A Hands-on Introduction to RISE
A Hands-on Introduction to STORYLINE
Activating Culture Through Immersive Learning Experiences
Closing the Teamwork Skills Gap
Creating a Hospitality Workplace that Supports Mental Health
Delivering a Corporate Training Program
Effective Training in Franchise Brands
Employees, Experience, and Empathy
Engaging the Emerging Generation Z in the Hospitality Industry
Experiential Learning with Beer and Spirits
Insights and Tools to Drive Engagement and Retention
Managing in Times of Volatility, Uncertainty, Complexity, and Ambiguity
Resilient Leadership: Your Key to Brilliance
The Art of the LTO
The Next-Gen Multi-Unit Leadership in a Digital World
Trends in Training: Right Tech. Right Time.
A Hands-on Introduction to RISE: Bring Your Own Laptop
Jennifer Belk White, SPHR, SHRM-SCP, CHT
Vice President of Human Resources
Premier Parking
Jesse Boehm
Manager of Instructional Design
Equity Lifestyle Properties
This session will go in-depth on the basic features and functionality of Articulate Rise, leading you step-by-step as you start to build a real course. To maximize your learning, bring your own laptop already loaded with Rise. Don’t have Rise yet? You can install a free 60-day trial version of Articulate 360 (but make sure to wait until just before the conference so your trial isn’t expired). There will also be help onsite if you still need to install the trial.
Key Takeaways:
- Take a user interface tour
- Categorize content types and media
- Create a lesson
- Build a quiz
- Review course settings
- Share for review and feedback
- Publish your course
A Hands-on Introduction to STORYLINE: Bring Your Own Laptop
Jennifer Belk White, SPHR, SHRM-SCP, CHT
Vice President of Human Resources
Premier Parking
Jesse Boehm
Manager of Instructional Design
Equity Lifestyle Properties
This session will go in-depth on the basic features and functionality of Articulate Storyline, leading you step-by-step as you start to build a real course. To maximize your learning, bring your own laptop already loaded with Storyline. Don’t have Storyline yet? You can install a free 60-day trial version of Articulate 360 (but make sure to wait until just before the conference so your trial isn’t expired). There will also be help onsite if you still need to install the trial. (We recommend Storyline 360 for this session. You can also participate with other versions of Storyline, though there may be a few differences.)
Key Takeaways:
- Take a user interface tour
- Review the content library and templates
- Categorize content types and media
- Create a lesson
- Work with states and triggers for interactivity
- Navigate a course
- Build a quiz and results screen
- Review course settings
- Share for review and feedback
- Publish your course
Activating Culture Through Immersive Learning Experiences
Damian Hanft
Vice President, Training
Buffalo Wild Wings, Inspire Brands
Rachel Heydlauff
Senior Consultant
Root LLC, a Part of Accenture
Take a dive into creating a culture movement within your brand by exploring a program called Brand Champ. Brand Champ is a discovery-based adult learning program that uses Socratic dialogue to influence change. Participants will explore a case study of how this program has been, and continues to be, used within multiple brands to reinforce values, purpose, and culture.
The result is an innovative platform designed to address important Key Performance Indicators (KPIs), including:
- Increased engagement levels
- Structured career advancement within and outside of the hospitality industry
- Improved ranking as an Employer of Choice
- Increased social responsibility
Key Takeaways:
- Define integrated learning activities that contribute to a culture movement
- Examine how leadership alignment is critical in L&D
- Explore creative storytelling techniques to influence the masses
Closing the Teamwork Skills Gap
Curt Archambault
Vice President
People and Performance Strategies
The way we “team” is more important now than ever before. Over the past year, there has been a tremendous shift in the way we work, and especially the way we team. Effective teamwork will be a significant factor in determining which organizations thrive in the new normal and which struggle to survive. Highly skilled team members are not enough. Effective teamwork can be your greatest competitive advantage, especially as the workplace evolves. Have you equipped your employees with the skills they need to “team” in the hybrid workplace?
Key Takeaways:
- Learn strategies for creating a high-performance team culture by creating high-performing, team-focused individuals
- Take home a free assessment focused on being a better team member
Creating a Hospitality Workplace that Supports Mental Health
Serah Morrissey
Senior Director of Human Resources
InterContinental Hotel MSP
Our industry has a disproportionate amount of mental illness, but we rarely talk about it. Join the conversation as we share how to recognize signs of compromised mental health in our team members (and ourselves) and what to do when this happens. Learn about industry-specific resources that are available for help.
Key Takeaways:
- Learn go-to strategies and key initiatives, such as passive communication
- Make note of checklists of what to do/say and what not to do/say
- Access resources to create a safe and supportive work environment
Delivering a Corporate Training Program
David Onderlinde
Director, Field Training
Arby's, Inspire Brands
Chris Ruiz
Field Training Manager
Buffalo Wild Wings
This innovative session is designed to teach and provide a comprehensive foundation for developing an official Certified Trainer, Certified Training Manager, and Certified Training Unit program. You will gain insight and knowledge that will equip you to create an industry model that can be adapted to your organization.
Key Takeaways:
- Learn a practical how-to overview of how to develop the program
- Discover how to gain buy-in from all of the stakeholders
- Make a plan for how to maintain the program
Effective Training in Franchise Brands: Best Practices to Influence Brand Standards and Adoption
Kendall Ware, CFE, CHT
Brand President
Cinnabon & Carvel
Knowing where and how to leverage the franchisor-franchisee relationship to create organizational change is a skill that can be learned.
Key Takeaways:
- Hear experiences and best practices
- Learn how new technologies can build adoption and create consistency in a franchise community
- Elevate your knowledge as a training professional around Joint-Employership rules and liabilities to ensure your brand is protected
Employees, Experience, & Empathy: Five Ideas to Help Design the Future of Work
Matthew Brown
Chief People & Culture Officer
Schoox
How many times have we implemented learning or talent technology hoping it would shift behaviors and deliver on the promise of organizational transformation? How many times has engagement and real behavior change fallen short of expectations?
For every buzzword and every new tech provider, there’s a laundry list of HR and L&D teams left with a lot of tech entanglement and sadly, lackluster employee engagement. What gives?
Key Takeaways:
- Employees: Get to the heart of what employees want and how that aligns with company objectives.
- Empathy: Discover why empathy is so important to real transformation, engagement, and behavior change
- Experience: Understand the difference between engagement and experience and how to get the results you want
- Design-Thinking: Learn how to bring these elements together with a Design-Thinking Methodology used to transform deep-seated, institutionalized behavior for the better
Engaging the Emerging Generation Z in the Hospitality Industry
Panel Discussion
Moderator:
Sherrie Calabrese, Product Manager, AHLEI
Panelists:
- Amanda Smith, COO, Michigan Restaurant & Lodging Association
- Alycia Harshfield, Executive Director, California Restaurant Foundation
- Adriana Nunez, Director Of Training at WKS Restaurant Group
- Nadine Willems, Corporate Trainer, Gianni's Group NV
Developing young talent is one of the smartest decisions a business can make. Career path decisions are made early—today’s high school students are tomorrow’s hoteliers, restaurant owners, and event planners.
It’s time that we start thinking about tomorrow’s workforce today. The industry needs to plan to educate, train, and recruit these young workers into our growing hospitality workforce. Learn some tips on how we can better connect to create the best possible training and learn about programs to help prepare high school students for a promising career in hospitality.
Experiential Learning with Beer and Spirits
Colby Hutchinson, OCEM, ACI, CHA
Senior Director of Global Customer Experience
IAA, Inc.
Kirstie Johnson
Chief Experience Officer
Enlighteneer Enterprises
Chris Sutton
Director of Training
Another Broken Egg of America
Our team members place value on fun, engaging, and useful development experiences. Experiential learning is stickier than traditional learning, but the challenge is developing tactile training that touches all of the senses. Beer & whiskey can help!
Guests are also placing a bigger value on experiences. Craft beer & whiskey are booming in popularity and they can help! Come hang in our tasting lab for an experience that translates straight to the guest’s table.
Key Takeaways:
- Simplify training by focusing on the guest and what matters most to them
- Develop ideas on creating interactive learning for your trainees
- Discover some of the artistry and alchemy of craft beer and whisky (whiskey) making
- Learn about the differences between ales & lagers and bourbon & scotch
- Uncover how each influences the palate through guided tastings
Insights and Tools to Drive Engagement and Retention
Sara Nickel
Sr. Director, Workforce and Business Development
National Restaurant Association
Too often in the business of the operating world, we don’t take the time to explain or manage change appropriately. Currently, we are in a staffing crisis and we have to approach things differently. This session will explore key drivers that make employees want to work for you and stay longer.
Key Takeaways:
- Discuss key factors in attracting and engaging the workforce
- Understand the role of career paths in employee retention
- Learn about employee development resources
Managing in Times of Volatility, Uncertainty, Complexity, and Ambiguity (VUCA)
Kim Carson, SHRM-SCP
Training Manager
Rosen Hotels & Resorts
New and nimble skills are needed to lead during times of volatility, uncertainty, complexity, and ambiguity (VUCA). In today's connected workforce, change is fast-paced, constant, and unpredictable. We are asked to do a lot with little resources, and teamwork has become quite complex. While it's not easy to create high-performing, resilient teams, it is possible with work, dedication, focus, and energy. This session will help you manage teams in the VUCA age by being aware of the challenges created by ever-changing circumstances, avoiding outdated approaches to teamwork, and embracing a path to action. You will approach your role as a leader with a new level of confidence about how to turn instability into opportunities and success!
Resilient Leadership: Your Key to Brilliance
Josh Davies
CEO
The Center for Work Ethic Development
If 2020 has taught us anything, it is that in order to survive and thrive, you have to be resilient in the face of change. The pace of change has never been faster and the need for an adaptable and resilient mindset has never been greater. Learn strategies that can help anyone grow in their ability to see, communicate, and adapt to change. Develop the skills that will allow you to demonstrate your brilliance – no matter what the world throws at you next!
The Art of the LTO
Felicia White, CHT, MBA
Vice President, Global Operations Training and Development
Church’s Chicken
Are you still trying to figure out how to “crack the code” when it comes to Limited Term Offering (LTO) readiness and execution within your organization? This session will provide you with proven results-based best practices to support training, operations, and marketing readiness in order to be better prepared for a successful launch LTO execution.
Key Takeaways:
- Understand how to utilize technology to get EVERYONE involved in the organization—including the Restaurant Support Center--- through the use of the LMS, follow up and validation by Above Restaurant Leaders
- Focus on important Key Performance Indicators (KPIs) to monitor execution
The Next-Gen Multi-Unit Leadership in a Digital World
Stowe Shoemaker, PhD
Dean, Andrew and Peggy Cherng Deanship
Harrah College of Hospitality
Kathleen Wood
CEO and Founder
Kathleen Wood Partners
Get a first-hand view of the results of the UNLV College of Hospitality's Fast-Casual Multi-Unit Leadership initiative. CHART leaders and companies were very actively engaged in this initiative, and the outcomes will support UNLV in the development of the first Fast Casual academic credential and a corresponding certificate program for our industry. This will be the first time the entire overview of the initiative will be shared outside the College. Definitely, a session you will want to attend if you are developing or have Multi-Unit Leaders.
Trends in Training: Right Tech. Right Time.
Donna Herbel, FMP, SPHR, SHRM-SCP
Vice President, Training and Culture Development
Perkins Restaurant & Bakery
Technology in education is evolving. Join this session to see how both public education and corporate learning are using these trends to meet the needs of today’s learner. You will see examples of training buzzwords in action, and explore how learning professionals are incorporating these ideas into strategic learning plans with hands-on examples. Mobile devices welcome. Curiosity required!
Key Takeaways:
- Learn how flipped classroom methods and asynchronous, collaborative models are transforming the future of corporate learning
- See and experience examples of user-generated content, microlearning, gamification, augmented reality, and peek into industry use of artificial intelligence
- Play and explore their way into both experiencing and designing in these key areas
- Discuss potential application in the workplace and share current practices