AGENDA AT A GLANCE

SATURDAY, SEPTEMBER 18 - PRECONFERENCE EVENTS

CHART's 36th Service Event - Volunteering for Solidarity Sandy Springs Food Pantry
8:00 am – 12:30 pm

Certified Hospitality Trainer Review & Exam
8:00 am – 5:00 pm 

Competency Certificate Workshop
Participant Management - Trainer Track 
8:00 am – 12:00 pm

Competency Certificate Workshop
Communication & Influence - Executive Track
12:30 pm – 4:30 pm

 

SATURDAY, SEPTEMBER 18  - CONFERENCE EVENTS

Conference Registration
12:00 pm – 6:30 pm

First Time Attendee Meeting
4:45 pm – 6:00 pm

Opening Reception (sponsored by ServSuccess)
6:00 pm – 7:30 pm

Common Table Dinner Groups
7:30 pm – 9:30 pm

Lodging Trainer Reception (sponsored by AHLEI)
7:30 pm – 9:00 pm

Hospitality Suite
9:00 pm – 11:30 pm

SUNDAY, SEPTEMBER 19

Continental Breakfast
7:00 am - 8:00 am

Conference Opening
8:00 am – 8:10 am

Keynote: Making Meaningful Connections to Fuel Growth
Mark Scharenbroich
8:10 am – 9:15 am 

LAMP Best Practice Sharing Roundtables
9:30 am – 11:00 am

Break
11:00 am - 11:15 am 

First Round of Breakout Sessions
11:15 am – 12:30 pm

Bring Your Own Laptop: A Hands-on Introduction to RISE
Activating Culture Through Immersive Learning Experiences
The Art of the LTO
Insights and Tools to Drive Engagement and Retention
Mental Health in the Hospitality Industry

Lunch on Your Own
12:30 pm – 2:00 pm

Second Round of Breakout Sessions 
2:00 pm – 3:15 pm

Trends in Training: Right Tech. Right Time
Activating Culture Through Immersive Learning Experiences
Delivering a Corporate Training Program
Employees, Experience, & Empathy: Five Ideas to Help Design the Future of Work
Experiential Learning with Beer and Spirits

Resource Gallery Vendor Fair and Reception
3:15 pm – 5:45 pm 

Optional Evening Event at New Realm Brewery
7:00 pm – 9:00 pm

Hospitality Suite
9:00 pm – Midnight 

 

MONDAY, SEPTEMBER 20

Continental Breakfast
7:30 am – 8:15 am

Business Meeting/Candidate Speeches/Elections
8:15 am – 8:50 am

Conference Announcements
8:50 am – 9:00 am

Keynote:  Innovation Through Culture
Steve Lerch, Story Arc
9:00 am – 10:00 am

Training High Five
10:00 am – 10:30 am

Break
10:30 am - 10:45 am

Third Round of Breakout Sessions
10:45 am – 12:00 pm

Bring Your Own Laptop: A Hands-on Introduction to STORYLINE
Closing the Teamwork Skills Gap
Resilient Leadership: Your Key to Brilliance
Engaging the Emerging Generation Z in the Hospitality Industry
The Next-Gen Multi-Unit Leadership in a Digital World

Lunch on Your Own
12:00 pm – 1:30 pm

Fourth Round of Breakout Sessions
1:30 pm – 2:45 pm

Trends in Training: Right Tech. Right Time.
Managing in Times of Volatility, Uncertainty, Complexity, and Ambiguity (VUCA)
Effective Training in Franchise Brands: Best Practices to Influence Brand Standards and Adoption
Employees, Experience, & Empathy: Five Ideas to Help Design the Future of Work
The Next-Gen Multi-Unit Leadership in a Digital World

Break
2:45 pm - 3:00 pm

General Session: View From Above
3:00 pm – 4:30 pm

Ten Year Member Reception
5:30 pm – 6:30 pm

Reception
6:00 pm – 7:00 pm

Celebration Dinner
7:00 pm – 9:30 pm

Hospitality Suite
9:30 pm – 12:00 am

 

TUESDAY, SEPTEMBER 21

Continental Breakfast
7:30 am - 8:30 am

Conference Announcements
Partner and Volunteer Recognition
8:30 am – 8:45 am

Keynote: Reinventing the Talent Pipeline
Kathleen Wood, Joleen Goronkin & Jamie Griffin
8:45 am – 10:00 am

Panel Discussion: The Shift to Virtual Learning
10:00 am - 10:45 am

CHART Talks: Brief Blasts of Brilliance
10:45 am - 11:30 am

Keynote: This Conference is a Waste of Your Time!*
*but it doesn’t have to be
Josh Davies, The Center for Work Ethic Development
11:30 am - 12:15 pm

Conference Closing
12:15 pm – 12:30 pm