How to Train Managers to Make the Right Hiring Decisions

November 17, 2014 | 3044 Views

How to Train Managers to Make the Right Hiring Decisions

Serah Morrissey, SPHR

Senior Director, People Resources | Schoox

Promoting an associate to a managerial role or filling a long-vacant leadership position is always exciting, especially for those of us in training and development.  We are happy to have a key position filled, and sometimes we make assumptions about what the incumbent may or may not have in their supervisory toolkit.  Specifically, we may believe these new managers inherently know how to interview job candidates.

Recently, CSM Lodging conducted training with hiring managers and focused on three main ideas: being prepared, asking the right questions, and making sure candidates get a realistic preview of the work they will be doing, especially in an operational position. 

The interview process doesn’t end after the candidate leaves your property. Ensure that hiring managers are contacting all interviewed candidates with selection decisions as soon as they are made. To not complete the process leaves the credibility and reputation of your establishment in jeopardy. After all, the candidates you don’t hire could end up as guests or future employees; make sure they want to return! 

There are times when all the interviewing skills in the world become secondary to intuition. Many times we have a visceral reaction in an interview that tells us the individual is not a good fit for our culture. Encourage your managers to listen to intuition without succumbing to internal stereotypes.

Effective interviewing skills are crucial to success as a manager, and in our high-turnover industry, it is critical to use care with our hiring despite the temptation to fill positions with candidates that are ‘good enough’. The investment in time at the beginning of the selection process will likely save you time – and the cost of turnover – in the long run.

Serah Morrissey, SPHR, is the director of talent acquisition for CSM Lodging, Inc., owner and operator of The Depot Minneapolis. Serah has managed hundreds of employees for multiple high-profile hotels in the Minneapolis/St. Paul area and across the country over the last decade. She is a member of the Council of Hotel and Restaurant Trainers (CHART).

This blog appeared as an article online October 20 for Hotel & Motel Management

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