Post-Conference To-Do List
September 01, 2014 | 1512 Views
I just returned from CHART’s 88th Hospitality Training Conference in Atlanta, and my initial post-conference to-do list is overflowing with exciting new items. Here are a few:
- Meet with our company president to discuss the concept of training with guidelines instead of manuals, as suggested by Jessie Bray during his incredible breakout session.
- Review the fascinating results of the 2014 Hospitality Training Trends survey with our HR team members, as well as show them modules in the new HR Content Suite from DiscoverLink, one of CHART’s Silver Partners.
- Share an idea with our Full-Service Division from FTA Dean Milar about having “Happy Hour” meetings for the employees who will be displaced during the temporary closure of our flagship restaurant to keep them up-to-speed on the renovation progress and allow them to stay connected with their co-workers.
- Forward the very helpful information I received from the CHART Talks presented by Michael White of the National Restaurant Association on guest-focused technology to our IT Department and operators to help guide their decisions as we tiptoe into this new arena.
- Connect with the 37 people whose business cards I received to follow-up on conversations we had discussing everything from the $15 per hour minimum wage to highly engaging train-the-trainer activities.
- Make sure I book my airfare to the 89th conference in Napanext February, and then plot how to successfully win Chad’s sweet corn at the 90th CHART conference Silent Auction in New Orleans.
I gleaned so many great nuggets of wisdom from all aspects of the conference, from the breakouts to the hospitality suite to the cab rides that we took to visit local restaurants, which made it a completely rewarding experience for me and my company. As I continue to review my notes, I look forward to implementing and sharing more of the great ideas, especially the ones presented by members during the Training High Five session.
What about you? What was the most important nugget you picked up at the Atlanta CHART conference?
Until next time,
Patrick
Editor's Note: This blog first appeared in the September 2014 FlipCHART
