CHART Talks "Brief Blasts of Brilliance" #2 - BIG DATA: How it is Changing the Business of Hospitality

October 09, 2013 | 1615 Views


Mike Hampton, Ed.D

Professor and Learner Fellow, Chaplin School of Hospitality & Tourism Management | Florida International University

In just about 8 minutes, I'll share how big data is transforming the hospitality industry. I'll talk about what big data is, where it comes from, how we communicate electronically, and how information about each of us is captured and tracked. More importantly, what are the implications for hospitality trainers in how you train better and serve guests better. View Video

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