Training and Development Coordinator

Job Description

The Training and Development Coordinator assists and support Operations Services in the design, development and deployment of consistent eLearning and training materials.  

Job Responsibilities

  • Manage ongoing maintenance of the Learning Management System (LMS)
  • Provides support and troubleshooting of system for end users
  • Partner with Training and Development Manager to administer courses and course assignments
  • Assist with content development, test and review of online courses and other ancillary tasks related to online learning
  • Assists in writing learning objectives, course content, scenarios, media scripts, practice activities and assessments
  • Manage LMS reporting and assist with data analysis
  • Review training materials and offer constructive feedback to Operations Services team; collaborating to assist in content development
  • Create and maintain operations training manuals and other printed training resources
  • Collaborate with subject matter experts and across all departments within Firehouse Subs to ensure training content is current, accurate, consistent and aligned with corporate goals
  • Provide support for webinars
  • Deliver projects efficiently so that tasks are completed on time and problems are anticipated or resolved quickly
  • Openly and respectfully engage in all discussions relating to training issues; provide solution-based input and make logical recommendations
  • Actively participate in process development and continuous improvement projects
  • Remains abreast of existing and emerging technologies, processes, products, services and leading industry performance benchmarks
  • Executes other tasks as requested by the Training and Development Project Manager


Job Requirements


  • Bachelor's degree or equivalent experience.
  • Minimum of 1-3 years of experience working with LMS (uploading, testing, and supporting content in multiple formats) or equivalent combination of education and experience
  • Proficient using Microsoft Office Suite
  • Ability to communicate effectively with management and other departments
  • Excellent organizational, project management, multi-tasking and problem-solving skills
  • Experience using Articulate Storyline
  • Experience with UberConference or similar platforms a plus


Additional Details


Date posted: 12/18/2019

Salary: 40K

Location: Jacksonville, FL

Start Date: 01/01/2020

Contact: Marisa McLaughlin

Phone: 2674754520

Email: marisa.mclaughlin@firehousesubs.com

Apply Online: https://firehouse-restaurant-group.careerplug.com/jobs?utf8=%E2%9C%93&z=32258&d=25&n=&locale=en-US

Prefer: online

Company Name: Firehouse Subs

About:

Founded by former firefighting brothers Chris Sorensen and Robin Sorensen, Firehouse Subs® began in 1994 with one restaurant in Jacksonville, Fla. 25 years later, the company has spread like wildfire with more than 1180 locations across 46 states, Puerto Rico and Canada.Specializing in hot subs, Firehouse Subs® serves hearty portions of premium meats and cheeses, “steamed” hot and placed atop fresh produce on a toasted sub roll. Each restaurant offers a family-oriented dining atmosphere, complete with an authentic firefighter theme that celebrates local firefighting history, as well as the founding family’s decades of firefighting service. Firehouse Subs® is committed to giving back and has awarded more than $46 million to public safety organizations through its non-profit, Firehouse Subs Public Safety Foundation. Our mission is to carry on our commitment to and passion for: Hearty and Flavorful Food Heartfelt Service, and Public Safety Company Website: www.firehousesubs.com

website: http://www.firehousesubs.com