Restaurant Training Manager

Job Description

 

The Training Manager plays a key role in delivering in-person, hands-on training to restaurant teams across multiple locations and brands. The primary focus of the Training Manager is to ensure new franchisees, managers, and staff are properly trained on company standards, operational procedures, customer service excellence, and product knowledge. This role involves traveling to various restaurant locations to deliver training, provide ongoing coaching, and ensure consistency in performance and service quality.

 

Training Delivery & Support:

· Conduct hands-on training sessions at new restaurant locations, including orientation, product knowledge, operational procedures, customer service standards, and safety protocols.

· Ensure that employees are properly trained in key areas such as food safety, sanitation, service standards, and restaurant-specific technology (POS, inventory management, etc.).

 

Ongoing Development & Performance Support:

· Monitor employee performance during and after training, providing constructive feedback to improve skills and enhance productivity.

· Assess training effectiveness through observations, performance metrics, and feedback. Adjust training approaches as needed.

· Assist with leadership development by coaching restaurant managers on effective team management, delegation, and training techniques.

 

Ensure Operational Consistency:

· Conduct site visits and audits to ensure restaurant locations are adhering to company standards in areas like service quality, cleanliness, product quality, and operational efficiency.

· Reinforce and standardize the company culture and brand messaging through training to ensure all team members understand and embody the values and mission of the company.

 

Training Materials Development:

· Create and update training documents (manuals, handbooks, PowerPoints, checklists, e-learning modules) that cover all aspects of brand policies, procedures, product knowledge, and customer service standards.

· Design interactive training materials and activities to engage different learning styles, ensuring that content is accessible and effective for all employees (e.g., visual aids, video tutorials, quizzes, and job aids).

· Collaborate with subject matter experts (SMEs) in various departments to ensure that all training materials are accurate, up-to-date, and aligned with best practices and compliance requirements.

· Develop job-specific training guides for all positions, from entry-level staff to managers, ensuring clarity and consistency in performance expectations.

· Design and produce operational manuals that outline day-to-day processes, guidelines, and procedures for restaurant operations (e.g., opening/closing procedures, inventory management, point-of-sale system usage, food safety).

· Create standard operating procedures (SOPs) that address both front-of-house and back-of-house functions, ensuring all employees follow consistent processes to maintain operational efficiency and quality.

· Develop checklists and reference materials that ensure staff are following proper operational procedures and maintaining safety standards.

· Regularly review and update training and operational materials to reflect changes in company policies, operational procedures, new or promotional menu items.

 

Job Requirements

Travel & Flexibility:

· Travel to various restaurant locations nationwide to deliver training, support, and assessments.

· Be available for flexible hours to meet the needs of restaurant teams, including evening and weekend shifts as required.

 

Skills & Competencies:

· Excellent communication and interpersonal skills: Ability to convey information clearly, both verbally and in writing, and build rapport with employees at all levels.

· Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.

· Knowledge of restaurant operations, including front-of-house and back-of-house functions, customer service best practices, food safety standards, and POS systems.

· Adaptability and problem-solving: Ability to think on your feet, adapt training methods to various learning styles, and address issues that arise in a fast-paced environment.

· Coaching and mentoring skills with a passion for helping others grow professionally.

· Strong attention to detail and a commitment to ensuring that training standards are consistently met across locations.

 

Physical Requirements:

· Ability to travel frequently to different restaurant locations nationwide.

· Ability to lift up to 25 pounds (training materials, equipment, etc.).

· Ability to work on your feet for extended periods and move throughout the restaurant during training sessions.

 

Working Conditions:

· Full-time position with frequent travel, including some evenings and weekends.

· Flexible hours based on training schedules and restaurant needs.

· Must be comfortable working in both a corporate office setting and on-location at restaurant sites.

 

REQUIREMENTS

· Bachelor's degree (B.A.) from four-year College or university; or three years related experience and/or training; or equivalent combination of education and experience.

· Certificates, Licenses, Registrations. ServSafe Certification preferred.

· Able to drive from one location to another and at times take public transportation such as planes, trains and automobiles.

· Able to travel up to 70% of the time, up to 7 days at a time.

· Solid working knowledge and troubleshooting skills.

· Excellent interpersonal skills.

· Able to be flexible and effective while working with a team.

· Excellent communication and organizational skills.

· Proficiency in computer skills.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Additional Details

Date posted: 03/07/2025

Salary: 55000

Location: Remote

Start Date: 04/01/2025

Contact: Katrina Acosta

Phone: 7708256727

Email: hr@woworksusa.com

Prefer: email

Company Name: WOWorks

About:

Our mission every day is to live up to our name, as we believe that to actively thrive in a challenging and competitive environment we must be “WOW!” in all we think, say and do. Each of our brands creates a unique and differentiated brand experience to boldly stand out from the crowd in ways that literally “WOW!” our guest.

website: https://woworksusa.com/