Performance Coach-Home Office Based

Job Description

This individual will be responsible for the effective development of Cracker Barrel Field Managers with a primary focus of improving performance in Sales, Food and Labor. Cofacilitate the Manager Development Program (MIT) for all newly promoted field leaders and external hires. Follows up and coaches MIT participants during and after the program. Collaborates with a variety of internal stakeholders for the purpose of developing and implementing new Company processes and systems. Provides feedback to content development group and identifies skill gaps that need to be addressed in existing programs.

Job Requirements

• Works in collaboration with other departments to support delivery and sustainment of
the MIT training program. Completes all MIT follow up throughout training. Partners
with training stores to ensure MIT experience and performance.
• Collaborate with Field Human Resources and other regional support teams to identify
opportunities for performance improvement.
• Communicate and coordinates interventions to help improve store improvement
• Conducts store audits to ensure consistent operational standards.


• Operational Initiatives and System Training support.
• Clearly and concisely conveys written information orally or in writing to individuals or
groups to ensure that they understand the information and the message.
• Facilitating groups in a classroom setting; communicating with diverse groups and
        • Ensures the content delivery aligns with operational focus and strategy.
• Prepares classrooms / kitchen facilities for all training sessions.
• Maintain training kitchen operations, sanitation, equipment and food ordering


Field Support
• Works with Home Office Performance Coach Manager and Internal Stakeholders to
effectively assist in MIT training development and company initiatives.
• Monitor the MIT training program execution in the training stores and assigned stores.
• Perform training needs assessment for gaps in performance and develops solutions
that align with business objectives.
• Support the creation and development of training programs and analyze the results of
their efforts with specific business metrics


Admin, Personal Development
• Ensures Travel expenses are aligned with Company policy and submits in a timely
• Documents, and communicates store visit summaries and MIT participant summaries
• Cross training with Field Performance Coaches on all platforms and programs.
• Stays abreast of current facilitation and coaching techniques and best practices
• Mentors new team members and assists Field Performance Coaches as needed
• Maintains certifications and recertifies prior to expiration


Experience and Education
• Bachelor’s Degree and 4+ years of relevant experience; or equivalent combination of
education and experience
• Preferred experience in the service industry


• Serve safe proctor
• Performance Coach Certification


Knowledge and Skills
• Strong oral and written communication skills
• Strong time management and organization skills
• Project Management
• Presentation skills
• Attention to detail
• Strong decision-making skills
• Strong analytical skills
• Ability to problem solve
• Ability to direct others
• Strong collaborator


Environment and Working Conditions

• Must be able to travel to stores - Spend up to 15% of their time in the Field, 85% supporting HO training sessions (facilitation and administration)


NOTE: Racism, either overt or perpetuated through unconscious bias, has no place at Cracker Barrel Old Country Store, and both our Mission and People Promise are firmly rooted in the principle of valuing what everyone brings to the table. Our employees work hard to ensure that our brand, which is grounded in genuine hospitality and nostalgia, represents only what is good about those things. While our décor and food may harken back to earlier times, our inclusive culture and beliefs about equality and diversity do not.

Additional Details

Date posted: 04/05/2023

Location: Lebanon, TN

Contact: Brittany Broersma

Phone: 615-784-3803


Prefer: email

Company Name: Cracker Barrel


Rising above America’s Interstate highways, a familiar sign greets travelers and local communities. Eggs break, biscuits bake, the scent of homestyle cooking rises. A cash register dings, chairs rock, and checkers pass the time. In 1969, a Tennessee man named Dan Evins saw an unmet need. The Interstate was expanding—connecting people to new places—but people on the move couldn’t count on a consistent, quality place to stop along the way. To stretch their legs, refuel, and find a good meal at a fair price. Evins had a vision to build an old country store to meet their needs—a place that preserved the ingredients of country life to share with travelers on the road and families from nearby.