Operations Trainer - Spa, Pool, & Front Service

Job Description

Job Purpose or Objective(s): The Operational Training Venue Support staff facilitates for all Spa, Pool, & Front Service personnel to ensure that every team member has the skills to excel in their jobs and deliver exceptional guest experiences. You will report to the Sr. Operational Training Manager.

Primary Tasks:


  1. You will establish and administer training programs for managers and associates to ensure required level of competence for all operating procedures.

  2. You will teach all necessary safety, guest services, experience and satisfaction, department specific applications, company standards, and those of regulatory agencies.

  3. You will enforce compliance to departmental standards and specifications and ensure all company regulations are being observed.

  4. You will maintain databases, providing statistical reports on the effectiveness of training for associates during the orientation period and for career development.

  5. You will determine needs, prepare course materials and facilitate presentation of materials.

  6. You will deliver, project and motivated trainees through training methodologies both in group and individual settings.

  7. You will monitor MICS, TICS and SOPS; Conduct certification trainings

  8. You will coordinate with venue management team to resolve issues, while reporting concerns and achievements to the Operational Training Coordinator in a reasonable amount of time.

  9. Perform other responsibilities as may be assigned.

Job Requirements

  • Bachelor's Degree in business, hospitality, or related field

  • maintain a CNGC Key License

  • Presentation experience

  • Demonstrated experience creating training plans

  • Proficient in Microsoft Office

  • Experience providing training programs to groups of all sizes, including large groups

  • Two (2) years training experience

  • Lodging, pool, spa or guest services operational experience

Additional Details

Date posted: 01/13/2023

Salary: $58,000 +

Location: Durant, OK.

Start Date: 02/06/2023

Contact: Stephanie Wilkerson

Phone: 580-642-4158

Email: swilkerson@choctawnation.com

Apply Online: https://careers.choctawnation.com/durant-ok/operations-trainer-spa-pool-front-services/10743D985A5C40249BE9ACBBD53258AD/job/

Prefer: email

Company Name: Choctaw Casinos & Resorts


The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

website: https://careers.choctawnation.com/jobs/?q=Operations+Trainer+-