Manager of Operations Training

Job Description


Currently a department of one (with room to grow the department in the future), this position focuses on teaching, training, supporting and participating in field level execution of operational excellence. This position is a driver of the training strategy and a key business partner to Operations to support the ongoing learning needs of the organization.  It requires instructional design expretise as well as being able to assess and influence training effectiveness in our restaurants. This position requires 30% - 40% travel.

  • Creates a culture of training excellence in the field; seeks to create best-in-class materials and programs that fit the needs of the brand
  • Manages and follows up on the MIT Program (schedules, weekly calls, etc.)
  • Ensures a current and accurate library of hourly training materials
  • Supports Company initiatives with training guidance and resources, including cross-functional support; partners collaboratively with all subject matter experts to ensure training materials are accurate.
  • Manages Workday Learning (LMS) platform and content (instructional design experience using Articulate is preferred)
  • Maintains leadership programs and development plans for high potential Managers
  • Manages and reports on compliance training
  • Ensures that Ted's training standards and programs are fully integrated in the restaurants
  • Acts as a consultant and coach in all matters training.
  • Oversees and certifies Training Stores selection and validation
  • Ensures that training milestones and goals are met while adhering to the approved training budget.

Job Requirements


  • Excellent verbal and written communication skills.
  • Strong interpersonal, negotiation and conflict resolution skills.
  • Displays organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills - able to work independently
  • Ability to moderate large groups (although group facilitation has taken a back seat in the COVID environment)
  • Creativity and innovation in training program design
  • Strong business acumen - speaks the language of restaurant operators


  • Restaurant Industry Experience required (Management/GM experience strongly preferred)
  • Three or more years of experience in the design and implementation of training programs and teams in the restaurant industry.
  • An equivalent combination of education, restaurant management, and/or training experience will be considered
  • Ability to successfully pass a post-offer, pre-employment background check

Additional Details

Date posted: 03/03/2022

Salary: $75000 - $85000

Location: Atlanta, GA

Contact: Becky Copeland


Apply Online:

Prefer: online

Company Name: Ted's Montana Grill


Ted's Montana Grill isn't your ordinary restaurant, so we aren't looking for ordinary people. While we’re Premium, Polished and Professional, we’re also Cool (known as 3 PC). We live by “The Big Sky Spirit” which is our moral compass and is evident in everything that we do. Our co-founders Ted Turner and George W. McKerrow imagined a restaurant where friends and family could sit down to an experience founded on the ideals that have made our country great. Where important ingredients like simplicity, honesty and authenticity would create classic American dishes. We believe in: HOSPITALITY   We take great pride in ensuring all guests receive a warm and memorable experience leaving them feeling better than when they came in. From a bowl of half sours to our two-dollar bills, we empower each team member to deliver Big Sky Moments in ways that are natural and effortless to Ted’s and our guests.     THE EXPERIENCE   Our restaurants represent classic Montana saloons of the 19th century where cattlemen and land barons found a little relaxation after a hard day’s work.     SUSTAINABILITY   We believe in leaving a better world for future generations. You’ll see this in our commitment to local growers, the paper straws, the Boraxo soap in our restrooms and sustainable choices in our kitchen operations. We are steadfast in our commitment to people, product and prosperity. Ted’s Montana Grill develops and encourages people to become leaders and engage the hearts and minds of our teams.