Manager, Learning Property Engagement Platform (PEP)

Job Description

What will I be doing?
The Hilton Learning team provides pioneering learning solutions for our Guests, Global Corporate, Managed, and Franchise Team Members. Additionally, we provide developmental offerings through crafting, curating, and sourcing content that is easily accessible and targeted – from foundational to professional skills.  The successful candidate will be team-oriented and work effectively with a wide variety of Team Members across the organization.

More specifically, you will:

  • Assist in coordinating and creating learning experiences to support hotel operations training associated with PEP TrainMe and PEP AssistMe platforms, including:
  • Assist in planning role-based learning curriculum for new hotel openings and new Team Members.
  • Review JIRA tickets and plan content and sprint release videos based on an assessment of ongoing PEP enhancements.
  • Test new functionality in the PEP TrainMe/AssistMe flow builder.
  • Work with subject matter experts to define learning requirements, gather content, create learning content, and review content for edits/approval.
  • Apply content management and project management skills to maintain the PEP Learning digital library and track documents in Smartsheet.
  • Use multi-media skills to create or edit job aids or videos suitable for hotel business processes.
  • Edit existing training material within TrainKey to a suitable form for micro-learning.
  • Create support documents to support PEP onboarding.
  • Post content, notifications, and alerts in PEP TrainMe/AssistMe and create, edit or test flows.
  • Curate best practices for creating learning content in the microlearning environment with the various tools used to create content, not limited to creating guided flows, eLearning, videos, or job aids.
  • Troubleshoot training completion issues in PEP TrainMe/AssistMe and Hilton University.

What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:

  • Dedicated, ambitious individual with good time management and attention to detail, a self-starter who can adapt to change
  • Ability to take the initiative to identify, prioritize and implement actions required to achieve functional goals
  • Strong communication skills (written and verbal) to articulate complex analytical topics to a broad audience
  • Effective and creative problem-solving skills to solve complex issues while maintaining a high level of professionalism and integrity
  • Excellent interpersonal skills to collaborate and build trust to influence others and achieve common goals
  • Experience working with clients and stakeholders to gather requirements
  • Solid understanding of Hilton’s systems (PMS, CRS, downstream systems) and interfaces

Job Requirements

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Five (5) years of professional experience
  • Three (3) years of project management experience
  • Experience working in a global, matrixed corporate environment
  • Fluent in English (written and spoken)

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

  • BA/BS Bachelor’s Degree
  • Two (2) years of work experience in Learning, Technology, or Brand Management
  • Two (2) years in organizations with a centralized Learning Management System (LMS)
  • Two (2) years of implementation experience with a Digital Adoption & Enterprise Performance and Enablement platforms such as Salesforce MyTrailhead, WalkMe, or Oracle Guided Learning
  • Three (3) years of hotel experience using property, sales, or revenue systems
  • Experience developing, delivering, and deploying technical training
  • Project management experience using agile methodologies
  • Previous experience using Atlassian tools or other technical issue-tracking software
  • Previous experience with multimedia and eLearning development tools (i.e. Storyline, Camtasia, Snagit, Captivate, EditTable, etc.)

Additional Details

Date posted: 01/25/2023

Location: Remote

Contact: Monique Donahue

Phone: 407-476-6110


Apply Online:

Prefer: online

Company Name: Hilton


The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!  We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado, New York City, California, and Washington applicants: Please click here for additional information.). Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan consistent with other team members at the same level and/or position within the Company. #LI-REMOTE  EOE/AA/Disabled/Veteran