HR & Training Manager

Job Description

Job Summary:

The HR & Training Manager plays a critical role in advancing the training and documentation of standard operations within Fuku restaurants. This person works under the Human Resources department to create and maintain a “training never ends” mentality at Fuku and ensure that the restaurant teams have the proper tools and resources to succeed in their current and future roles. The HR & Training Manager is responsible for implementing a comprehensive training & development strategy that fosters a high level of performance, retention, engagement, and promotion paths for team members from within. This role is also responsible for Human Resources administrative duties, including recruitment, data management, compliance, and fielding employee inquiries & concerns.


Training & Development:

· Oversees and enhances the on-boarding and orientation process for restaurant employees

· Creates new and maintains existing training materials for all restaurant positions (exempt and non-exempt) in both new restaurants and existing restaurants; partners with respective departments for the development of training materials

· Leverages existing training software and works to enhance the overall employee training experience

· Provides in-person training and development, as well as support for hourly employees, and restaurant managers

· Partners with the Operations team to develop restaurant-level performance evaluations and employee development programs

· Partners with Operations team to develop and roll out restaurant-level incentive programs

· Enhance and maintain documentation of all operational procedures and processes for ongoing development of HR/Ops department SOPs

· Trains General Managers and Location Managers on thorough training and coaching of hourly employees

· Creates and maintains existing training materials for use in both new restaurants and existing restaurants, partners with respective departments for the development of training materials

· Partners with Culinary & Operations team to develop and roll out proper Department of Health and food safety training and procedures

· Partners with the Culinary & Operations in designing training for new menu items, LTOs, and new cooking procedures

· Assists the Operations team in developing training for General Managers and Location Managers on proper ordering of food, inventory items, and restaurant supplies

· Responsible for developing and maintaining training for restaurant technology systems (POS, task-management platforms, another tech)

· Develops training that focuses on enhancing the guest experience and problem-solving 

· Assists with day-to-day operations at Fuku locations that are in staffing emergencies at the discretion of their supervisor

· Displays an upbeat, positive, and warm demeanor with staff consistent with the Fuku FRESH module of hospitality


· Collaborate with supervisor on company recruiting process to meet the various staffing goals. This includes sourcing, screening, interviewing, conducting reference checks and on-boarding

· Partner with internal teams and management to assist with hourly recruitment efforts; posts open positions on appropriate job boards and manages Fuku career site

· Plan and participate in employment recruiting events, such as career fairs and open calls

· Partner with hiring managers to maximize the effectiveness of recruiting process, including regular follow up with the respective hiring managers and candidates to ensure timeliness of a successful recruitment process

· Management of the Applicant Tracking System (ATS) to further streamline and improve the company’s hiring process

HR Administration:

· Assists with Payroll/ Benefit projects from time to time

· First point of contact for Human Resources related questions

· Primary intake for all employee concerns or grievances; coordinates follow up meetings needed for the investigative process

· Coordinate hourly employee personnel changes, including promotions, transfers, demotions, and wage rate changes

· Maintains an active knowledge of local and federal labor laws and stays updated on the ever-changing world of employment legislation

· Collaborates on company culture, including company-sponsored events and parties, team activities, birthday celebrations, work anniversaries, and other assorted “thank you’s” for the Fuku restaurant and office team


Fuku is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), transgender status or gender dysphoria, pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, unemployment status, familial status as that term is described under the New York State Human Rights Law, caregiver or partnership status as those terms are defined under the New York City Human Rights Law (if you are employed in New York City) or other protected status.



Job Requirements

Knowledge, Skills, and Abilities

· Bachelor’s Degree in Human Resources, Organizational Psychology, or another related field preferred

· 2+ years of Training & Development Experience

· 1+ years of experience in Human Resources

· Restaurant/Hospitality experience required and a strong interest in working with restaurant teams on-site

· SHRM/PHR Certified a plus

· Experience developing and implementing company-wide training initiatives

· Experience with learning management systems, e-learning, and other training-related technology tools

· Excellent interpersonal skills and communication skills 

· Strong attention to detail

· Fully vaccinated against Covid-19* 


Physical Demands  The physical demands for this position are seeing, hearing, speaking, reaching, standing, sitting for 4 to 8 hours, bending, squatting, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.


The duties of this position may change from time to time. Fuku reserves the right to add or delete duties and responsibilities at the discretion of Fuku or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Additional Details

Date posted: 02/21/2022

Salary: $70,000-80,000

Location: New York, NY

Start Date: 12/31/1969

Contact: Frank Palmieri

Phone: 9172165725


Apply Online:

Prefer: online

Company Name: FQS Holdings, LLC


Fuku is the fried chicken joint from chef David Chang – on a mission to change the way people think about fast-casual. Fuku, as a concept, was built off of this really delicious thigh-meat spicy fried chicken sandwich and has since grown to serve a variety of fried chicken offerings, sides, and slushies. guided by many of the same principles that David Chang instills in all his restaurants, Fuku is focused on offering guests approachable, tasty food that draws from both Asian and American influences.

website: http://FQS Holdings, LLC