Field Trainer

Job Description

This position reports to the Manager of Field Training.

Contributes to A&W® success by implementing company standards through coaching and training.  The scope of work resides mainly in the field facilitating training for managers and team members of Franchise Partners.  This position is based in Lexington, KY.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.       Executes a strategic plan focusing on operational excellence, consistent best production standards, and superior guest service.

2.       Trains and develops franchisees and restaurant staff on operating procedures.

3.       Enforces compliance to A&W Restaurant’s standards and specifications.

4.       Ensures all governmental regulations are being observed.

       Cultivates a positive and constructive business relationship with Franchise Partners and their teams.

6.       Acts as a brand ambassador at all times.

7.       Contributes to Restaurant Support Services team projects and initiatives

8.        Manages existing training resources, and creates new material in digital and traditional formats.

9.       Facilitates training content during A&W University for management training

10.   Coordinates and facilitates training for managers and team members for new restaurant openings.

11.   Provides operational support during new restaurant openings

12.   Coordinates and facilitates on-site Brand Refreshers for existing restaurants.

Job Requirements

1.       Knowledge of, and proficiency in, supervisory practices and procedures

2.       Strong operational skills in a fast-paced food service environment

3.       Strong leadership skills with the ability to coach and develop Managers

4.       Strong QSR industry P&L acumen

5.       Knowledge of food safety and sanitation procedures, including ServSafe certification

6.       Organization, analytical, and planning skills

7.       Effectively communicate, orally and in writing

3         8.    Collaborative and inclusive mindset; Able to effectively communicate and work with others through differences.

9.       Ability to gain the respect and trust of others at all levels of the company

10.       Effectively handle and manage confidential and sensitive information

11.       Excellent computer skills, including MSOffice and Excel

12.       Experience in creating digital training content

13.       Able to make rational decisions when challenged with obstacles

Additional Details

Date posted: 03/19/2024

Location: Lexington, KY

Start Date: 04/01/2024

Contact: Danielle Bertram


Apply Online:

Prefer: email

Company Name: A&W Restaurants


A&W is a legendary franchise brand that traces its roots back to 1919, when A&W started as a humble roadside root beer stand. With over a century of history, A&W has become a beloved and iconic American brand. The rich history of A&W adds to our incredible brand recognition.