Field Learning and Deployment Manager

Job Description

As a Dunkin’ Field Learning and Deployment Manager, you will be a part of a fun, exciting culture that goes beyond training. Partnering with your Dunkin’ colleagues, you will use your experience and expertise to support our Franchisees through implementing and training national initiatives.

 

Passion for success and building strong relationships with Field Operations, Franchisees and their Above Restaurant Leaders will be the foundation to influencing a culture centered around high performance and accountability which embodies our values and delivers on our brand promise. 

 

If loving your team and the work you do is your thing, then Dunkin’ is for you! 



Job Requirements


Deployment of Brand Initiatives

  • Leads major initiative deployment for systems and processes including initial and ongoing support
  • Recognizes and provides feedback on better and innovative ways to accomplish objectives
  • Helps identify and resolve project related risks and issues
  • Manages the deployment of project roll outs to complete assignments and meet deadlines
  • Monitors and reports project deployment status to team for summaries to sponsors and leadership
  • Leads local enrollment efforts for national initiatives
  • Participates in the evaluation of the project by giving input for post-project feedback and lessons learned
  • Utilize project management tools and disciplines to execute project processes, including risk management, issues resolution, change management, quality assurance, and document management.

 

Learning

  • Leads all learning activities for new initiatives including product rollouts, guest service initiatives, processes, technology, and systems
  • Partners with field team to ensure market is fully prepared for each marketing and market test launch
  • Facilitate and deliver inspiring synchronous virtual and in-person learning experiences consistently using effective adult learning principles
  • Delivers appropriate content during DAC meetings and training sessions with Above Restaurant Leader audience
  • Responsible for organizing, planning and executing training sessions
  • Acts as learning ambassador for new franchisees, introducing them to process, resources, systems and tools to support their new restaurant opening and build sustainable people and training systems  

 

Franchisee and Cross Functional Relationships

  • Coordinates and communicates with cross functional team increasing effectiveness and efficiency of processes (such as New Restaurant Opening Process)
  • Champions accountability and execution aligned with critical business objectives
  • Engages field team through education of project objectives and process in advance of project start
  • Drives engagement in support of the initiative to influence franchisees to embrace the needed change within their business unit
  • Collaborates with field team to diagnose root causes for operations, learning and people problems and potential solutions
  • Acts as an ongoing Subject Matter Expert for franchisees and their Above Restaurant Leaders on initiatives
  • Participates in meetings with franchisees and cross functional team to provide expertise as needed
  • Attend franchisee business reviews, as appropriate, for those actively growing


Additional Details


Date posted: 04/12/2022

Location: Harrisburg, PA

Apply Online: https://careers.inspirebrands.com/us/en/job/JR16995/Dunkin'-Field-Learning-and-Deployment-Manager

Prefer: online

Company Name: Inspire Brands, Inc.

About:

nspire Brands was founded in February 2018 with a vision to invigorate great brands and supercharge their long-term growth. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day.

website: http://InspireBrands.com