Dunkin' - Franchisee Learning & Development Manager

Job Description

As a Dunkin’ Franchisee Learning & Development Manager, you will be a part of a fun, exciting culture that goes beyond training. Partnering with your Dunkin’ colleagues, you will use your experience and expertise to support franchisee training opportunities, support new franchisee onboarding, restaurant certification and national and regional initiatives.

Passion for developing people and building strong relationships with cross functional partners, franchisees and their teams will be the foundation to success in this role.



  • Facilitates and delivers inspiring synchronous virtual and in-person learning experiences consistently using effective adult learning principles

  • Serves as an operations expert that maintains an excellent working knowledge and a high level of proficiency in the performance of all areas of restaurant operations

  • Coordinates and manages all aspects of scheduled sessions virtually and in certified training restaurants

    • Provides and documents behavior-based feedback for learners, both positive and constructive, verbally and in writing, along with recommendations around performance

    • Responsible for communicating pass/fail class completion status to learners and appropriate parties with integrity

    • Leads and manages host certified training restaurant certification process and relationships partnering with local field teams and host franchisees to ensure consistent execution

  • Responsible to keep up to date on all content and changes in partnership with the Learning Design team to incorporate new products, guest service initiatives, and new processes and systems

  • Responsible for proactively gathering data through surveys and other resources to enable effective decision making and to improve the quality and effectiveness of training

  • Support the onboarding process for new franchisees and provide support for restaurant openings for new franchisees

  • Partners with regional and national learning team to support consistent and impactful training for initiatives.





Job Requirements


  • Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience

  • 5- 7 years Experience in restaurant and/or retail Training, Operations, or multi-unit management


  • Strong facilitation/presentation skills in a virtual or in-person classroom or restaurant/retail setting

  • Ability to consult, influence and coach adult learners

  • Ability to work independently with minimal supervision

  • Self-accountability & autonomy

  • Must be able to build credibility and trusting relationships

  • Computer skills – Office Suite (Microsoft Word, Excel and PowerPoint) or equivalent

  • Strong written, verbal communication & interpersonal skills

  • Ability to think outside of the box to solve problems

  • Strong organization and planning skills

  • Analytical and problem-solving skills

  • Change management

  • Recognizes and provides feedback on better and innovative ways to accomplish objectives

  • Helps identify and resolve project related risks and issues

Additional Details

Date posted: 03/21/2023

Location: Phoenix, AZ

Apply Online: https://inspirebrands.wd5.myworkdayjobs.com/InspireCareers/job/Nebraska---Remote/Learning---Development-Manager--Dunkin-_JR24571-1?shared_id=71ee057d-8729-4fc0-aa47-d4b6890de08c

Prefer: online

Company Name: Inspire Brands - Dunkin'


Inspire Brands was founded in February 2018 with a vision to invigorate great brands and supercharge their long-term growth. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day.

website: http://inspirebrands.com