Beverage Training Manager

Job Description

Summary /Objective

This position supports and assists the Associate Director of Beverage by leading bar and beverage education and implementation for all new and existing Mellow Mushroom locations. Responsible for creating and maintaining bar training via standard operating procedures, company policies, specifications, standards, and programs relating to the sale of all alcoholic and non-alcoholic beverages for the Company. This role is also responsible for the execution of training plans, measurement and follow-through in support of new restaurant openings, training platform certification processes, and helps to build a culture of engagement through leadership, communication, teaching, encouraging involvement, seeking feedback and providing recognition. Elevating the guest’s beverage experience in Mellow Mushroom’s fast paced and causal environment while striving for excellence in quality and consistent flawless execution.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for implementation of beverage roll-outs of new products and procedures, including training materials, certification plans, bevinars, training films, and ongoing continuing education platforms

• Assists in creation, implementation, and ongoing support of in-store beverage processes, including training guides, line checks, pour standards, recipe decks, etc.

• Works with beverage vendors and beverage marketing agency to create training programs and assets for education

• In partnership with Directors of Beverage and Operations, conducts store assessments to determine training needs and sets training plan based on company initiatives and priorities

• Supports training and education for beverage and bar at every level of the organization, taking ownership for overall in-store beverage performance

• Serves as a trainer for beverage, including new store openings, bar/beverage retraining’s, product training, GM / Bar Manager training, BC Training, Shroom U, etc.

• Manages training and education platforms, including Schoox, Dropbox and Mellow Connect

• Proactively supports underperforming stores through audit and training review, implementation of sales and traffic driving beverage programming, etc.

• Works with department leaders by providing feedback and ideas to maximize performance for the brand.

Competencies

• Influential, has the ability to motivate and gain trust as well as buy-in from colleagues at all levels of the organization including franchisees.

• Works quickly and efficiently; able to multi-task and manage multiple projects at once within a constantly changing and demanding environment.

• Adept at self-managing time; able to successfully work remotely.

• Possesses a high degree of drive, with a proven track record of achieving results.

• Excellent communication (written and oral), and problem-solving skills

• Attention to detail; able to give quality feedback on execution.

• Ability to perform all beverage functions at the restaurant level.

• Familiar with food & all areas of the beverage program including, costs, quality, and facility cleanliness as per the Operations Manual

• Strong working knowledge of beverage alcohol laws and alcohol beverage distribution and supply chain

• Familiar with inventory management systems, guest experience systems, employee scheduling platforms, and e-learning programs

• Skills with Microsoft computer skills, i.e. Word, PowerPoint, Excel, and Outlook

• Expert-level skill with various operational point-of-sale (POS) systems

Supervisory Responsibility

This position will occasionally supervise HGI store level employees and franchisees’ employees.

Work Environment

This position entails frequent use of standard pizza, kitchen and bar equipment such as ovens, grills, freezers, coolers, beer taps, blenders and ice machines. There is also frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items. Also works in an office environment and uses computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee.

• Frequently touching food ingredients

• Frequently operating kitchen and bar equipment and tools

• Occasional cleaning of FOH and BOH kitchen and bar equipment.

• Driving of a personal, company or rented vehicle to travel to company owned and franchised stores.

• Frequently required to stand for long periods of time; sit, walk, bend and stoop.

• Frequently required to lift and/or move objects up to 50 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus, and ability to focus at night.

• Required to refrain from drinking alcohol prior to performing specific duties of job such as driving.

Position Type and Expected Hours of Work

This is a full-time position. Normal business hours are Monday through Friday, 8:30 a.m. to 5 p.m. Additional hours outside of normal business hours and days of the week are required as well as overnights. A requirement of this job is to attend store openings, trainings, and visits during the evenings and on weekends. Overnight stays are also the norm.

Travel

Approximately 75% travel expected during a calendar year; this position can be away from home two to three weeks at a time.

Required Education and Experience

• Minimum of 3+ years of experience in tactical bar and beverage management

• Prior experience in successful training and employee development

• Preferred fast casual and/or restaurant franchise operations experience.

Additional Eligibility Qualifications

HGI’s automobile insurance carrier has specific guidelines for employees who drive company owned or personal vehicles while on company time of which the employee must meet and maintain. A valid driver’s license and proof of required vehicle insurance is required.




Additional Details


Date posted: 09/12/2023

Salary: $ 60,000.00 - $ 70,000.00

Location: 30336

Start Date: 09/25/2023

Contact: Jacki Peters

Phone: 404-924-2289

Email: jpeters@mellowmushroom.com

Prefer: email

Company Name: Home-Grown Industries of GA Inc dba Mellow Mushroom

About:

Home Grown Industries of Georgia is the Franchisor of Mellow Mushroom Pizza Bakers. Mellow Mushroom opened in 1974 when three college students founded a business that reflected their eccentric philosophies. They saw pizza baking as an art form, and wanted to bring joy to others by perfecting the art of pizza. The first store was created out of an old liquor store on Spring Street near Georgia Tech. To accommodate the long lines and gaining popularity, more Mellow Mushrooms sprung up around Atlanta. By the late 80's, they opened their first franchise to an existing employee, followed by customer-owned franchises, and then to friends of employees and customers. One by one, the stores sprung up, built on a good idea and a great pizza pie. As our reputation for a great stone baked pizza grew, so did we, and it continues to this day. For 46 years, Mellow Mushroom Pizza Bakers has been serving up fresh stone baked pizzas to-order in an eclectic, art-filled and family-friendly environment. Each Mellow is locally-owned and operated with a unique feel focused around customer service and high quality food.

website: http://139892