Intercontinental Hotel MSP • firstname.lastname@example.org
After being born and raised in South Dakota, Serah attended the University of Minnesota and graduated with honors from the school of Psychology, minoring in American Indian Studies. Her hospitality career began in 2000 at The Saint Paul Hotel, a historic luxury full-service property in downtown St. Paul, MN, where she served as the Manager, Assistant Director, and Director of Human Resources. In 2009, she took on the additional role of Corporate Director of Talent and the Employee Experience for the management company of The Saint Paul Hotel, providing HR oversight for 2000 hotel and restaurant employees. She joined CSM as the Director of HR for The Depot complex in 2010 and was promoted to a Regional HR Director role in 2012. In 2014, she was appointed to a new position of Director, Talent Acquisition, and oversaw the recruitment efforts of all CSM business units until moving into her current role. She is now serving as the Senior Director of Human Resources for the InterContinental Hotel MSP in Minnesota.
Serah earned her SPHR designation in 2012, and enjoys writing for Hotel Management Magazine, an opportunity she was given through involvement in CHART. Serah is a curriculum consultant for the hospitality programs at two local colleges and on the employer advisory board for several employment agencies in the Twin Cities.
Outside of hospitality training, Serah is most passionate about being a mom, exploring the world with her son and working to improve society through volunteerism and advocacy. Serah has served on the board for YouthLink in Minneapolis and continues to be an advocate for homeless youth and mental health awareness. In 2015, she co-founded Green Ray Entertainment, a movie production company focusing on documentaries and family films. An adventurous spirit, Serah can sometimes be found jumping out of airplanes, walking on fire or horseback riding in Iceland. She is incredibly grateful for the many personal and professional ways CHART has influenced and enriched her life.Back to Board & Staff