CHART Talks: Motivation to Learn, Inspiration to Grow

How do you deliver the guest experience with winning performance all the time? In this brief blast of brilliance seven-minute video, Dr. Mike describes how to work with your team members to give feedback to constantly move toward this goal.

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'Tis the Season: 10 Steps to Keep People Healthy During the Holidays

As we turn the page on the calendar and begin preparing for the most magical time of the year when everyone around you suddenly starts…to get sick. Yes, that’s right – it’s going to be cold and flu season before you know it. How can we, as a community of hospitality trainers, help to prevent the spread of these ailments in our hotels and restaurants?

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My Life-Changing Capstone Experience (or How Patrick Got a Big Promotion)

Two years ago, as Director of Recruiting and Training for Ivar’s Restaurants, I applied to join the Executive Track Competency Capstone session that would be taking place on the Saturday of the CHART conference in Charleston. Once the session got underway, my thinking began to radically change for three reasons.

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Creating a Culture of Development Experiences

A familiar scenario often occurs within organizations. Our team members, with a “check the box” mentality, believe that the path to a promotion is a matter of completing certain subscribed training tasks and programs. In doing so, mission accomplished…or is it?

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10 Tips for Hiring the Right Candidate

Ever been fooled by a great interview, only to find out later that he or she wasn't a great fit? Here's what we recommend to ensure you hire the right person the first time.

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