How many of you are experiencing growing pains? Moving from a small to mid-size company to rapidly building out multiple locations each year? My current growing pain is capturing never ending “tribal knowledge,” information passed down from person to person, which gets diluted over time. My department’s job is to dig into “what do our team members know in our Legacy locations” (that is not found in ANY type of training material) versus “what our team members know in our newest locations.” We strive for what we call “One Habit, One Sound.”Read more
CHART Talks: Advocating for Hospitality - 3 Ways to Stay Current with - and Contest - Local and State Laws
The hospitality industry has faced many challenges in the past few years: a shortage of available workers and changing demands from consumers. But one of the biggest challenges has been from the barrage of new local and state laws (increases in minimum wages, scheduling requirements, ban the box, paid sick leave, etc.) that have forced substantial changes in pricing, operations and administration to accommodate these rules.Read more
According to the 2017 Trends in Hospitality Training & Development Study conducted by TDN2K/People Report and the Council of Hotel and Restaurant Trainers, hospitality companies that spend 10% of their ongoing management training on human resources related topics tend to have much lower management turnover rates than those that spend little or no time on these topics. In this article, we’re going to dig into why that’s the case and what you can do to beef up your management training programs.Read more
When searching for vendors to provide training programs and materials, most hospitality executives will ask standard questions about cost, content customization, and implementation timelines, all of which are needed to make an informed decision. I will follow this same path, but because the vetting process for external content can be a lot like a job interview, I’ll also include the same types of questions I would ask of a cook, cashier, or manager candidate.Read more
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