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CHART 40th Anniversary conference
Training with Authenticity - How to Deliver Exceptional Training by Unleashing your True Self
John Isbell, Curt Archambault, & Josh Davies

The most important trait for a training professional is the ability to convey information to their learners in the most effective way possible. Too often as trainers, we are taught that there is only one way to effectively facilitate a training session, and the result are classes where the trainer is trying to use "trainer techniques" that come off as phony or just plain bad. The reality is that the most effective trainers choose to identify and embrace themselves, rather than generic "one size fits all" approaches. Join three Past CHART Presidents as they present best practices and tips on how to train others and speak in public while not losing the most important part of the presentation - you! Learn how to prepare yourself, present key topics, and get your trainees to your ultimate goal: learning without hating their trainer!

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CHART 40th Anniversary conference
Then, Now, Next: State of our Industries
Joni Thomas Doolin - CEO and Founder, People Report

Architect of the collaboration of a handful of companies and their leaders, that has grown into the People Report consortium. Today the business includes hundreds of companies, and touches the lives of millions of employees.

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CHART 40th Anniversary conference
Then, Now, Next: State of our Industries
Joseph McInerney - CHA, president and chief executive officer of American Hotel & Lodging Association (AH&LA)

Joseph A. McInerney, CHA, is president and chief executive officer of AH&LA. As the head executive of the largest trade association representing the U.S. lodging industry, McInerney implements and directs AH&LA's services as well as provides leadership to association members. He also works directly with the volunteer officers, board of directors, and partner state associations in determining the direction of the industry.

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CHART 40th Anniversary conference
The Impact of Social Media - How to effectively use and manage it
Janet Hoffmann - President, Hoffmann and Associates

Social media is becoming more and more prevalent in the hospitality workplace. Where faxes, bulletin boards and even e-mail were commonplace - today we see blogs, podcasts, twitter, texting, virtual communities and other forms of social media used to engage employees, communicate employment brands, recruit and connect with our guests. When properly managed, social networking can expand the connections between an organization and it's stakeholders. When improperly managed it can create a whole new set of business and legal problems for organizations.

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CHART 40th Anniversary conference
Reinventing Work Ethic in America- Does Your Frontline Bring Their A Game to Work?
Eric Chester - President, Generation Why, Inc.

The most shocking epidemic in our country is surprisingly not H1N1, it's teen work ethic. 85% of employers say that work ethic is non-existent in teen employees and even 75% of teens say they don't have it. How are you teaching the fundamental values that make up work ethic to your young employees? Learn how to build a work ethic centered culture in your company and significantly increase young employee engagement and retention. Make sure your young employees win at work and win at life by bringing their A Game!

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CHART 40th Anniversary conference: President's Panel

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Founding CHART Member: Walter F. Hiller

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An Effective Train-the-Trainer Approach to Break through the Tough Economy
Kelye Rouse Brown; CHA, CHT, CHDT, CHS; President, KRB Customized Training Solution

With people as our principle resource, and to prove ROI in this tough economy, we have to be very effective in all we plan, say and do! Attend this session and find out how to be so much more effective in your next training session that your results will leave them asking "What did you do differently?" Come and take home a checklist for best learning approach, methods for increasing motivation to learn, a description of the training cycle and best teaching methods along the way, and a training planning worksheet guaranteed to freshen up your approach!

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The Master Manager - Moving from Manager to Leader
Julie Burch; Speaker, Author, President of JLH Presentations

Leadership isn't something you "pick up as you go," it takes formal training. This dynamic session will inspire you to become a successful leader, someone whom others believe in, respect and are willing to work with to achieve extraordinary accomplishments. You'll learn what motivates leaders, and how to project personal power to achieve your goals. Learn how to evaluate performance and effectiveness and understand the behaviors that characterize exemplary leadership, identify strengths and develop plans for improvement. Don't miss Julie's top ten secrets of the world's greatest leaders!

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Workshop: What's the Secret?
John DiJulius; Author, Presenter, Founder of The DiJulius Group

One of the most captivating and charismatic speakers today, John will not only share what the best customer service organizations do, but more importantly how they implement and execute it consistently companywide. You'll see how your own company can successfully implement world class service and avoid obstacles. John's high energy, enthusiasm & passion for what he loves and what has made him a success is contagious. Be prepared because John will come at you like a machine gun, firing dynamic ideas at a rapid pace!

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Reinventing Work Ethic in America- Does Your Frontline Bring Their A Game to Work?
Eric Chester - President, Generation Why, Inc.

The most shocking epidemic in our country is surprisingly not H1N1, it's teen work ethic. 85% of employers say that work ethic is non-existent in teen employees and even 75% of teens say they don't have it. How are you teaching the fundamental values that make up work ethic to your young employees? Learn how to build a work ethic centered culture in your company and significantly increase young employee engagement and retention. Make sure your young employees win at work and win at life by bringing their A Game!