Business Books

• Good to Great, by Jim Collins
• The Tipping Point, by Malcolm Gladwell
• Customer Satisfaction Measurement and Management, by Earl Naumann & Kathleen Giel
• Corporate Celebrations, by Terrence E Deal & M.K. Key
• Managing Performance Improvement Projects, by Jim Fuller
• Blink, by Malcolm Gladwell
• Execution: The Discipline of Getting Things Done, by Larry Bossidy & Ram Charam
• The Power of We, by Jonathan M. Tisch
• Made to Stick: Why Some Ideas Survive and Others Die, by by Chip Heath and Dan Heath
• The Carrot Principle: How the Best Managers Use Recognition to Engage Their Employees, Retain Talent, and Drive Performance
• Deleivering Happiness

Marketing Books

• The Ultimate Question: Driving Good Profits and True Growth, by Fred Reichheld

Motivational Books

• The Fred Factor, by Mark Sanborn
• QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life, by John G. Miller
• When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work, by Lynne C. Lancaster and David Stillman

Self-Help Books

• Now, Discover Your Strengths, by Marcus Buckingham/Donald O. Clifton
• How Full is your Bucket? by Tom Rath and Donald O. Clifton
• Free Prize Inside, by Seth Godin
• The Present

Training Books

• The Human Resources Scorecard, by Jack J. Phillips, Ron Stone, and Patricia Pulliam Phillips
• FISH, by Stephen Lundin, Harry Paul, and John Christensen
• Lessons in Service from Charlie Trotter, by Ed Lawler and Charlie Trotter
• The Renegade Server

Other Books

• Human Resources Champions, by Dave Ulrich
• First Break all The Rules, by Marcus Buckingham & Curt Coffman
• The Leadership Secrets of Santa Claus