Training Manager

Job Description

This position will play an important role on the Learning and Development team. This position will be primarily responsible for training related to safety and compliance, onboarding, and Sea Island Service Standards. This position will also expand instructor-led training by partnering with subject matter experts from various divisions within the company to develop and facilitate internal training courses.

Job Requirements

Minimum Requirements:
• Minimum 2 years experience working at a Five-Star resort, or related hospitality experience
• Experience in internal hospitality quality assurance programs
• Highly proficient in Windows XP / Microsoft Office software applications, specifically, Word, Excel, PowerPoint, Outlook 
• Strong presentation and facilitation skills
• Proven experience in current instructional design methods [ADDIE or SAM] preferred
• Ability to analyze large amounts of unrelated raw data into meaningful metrics and reports
• Bachelor’s Degree (in a hospitality-related field, Human Resources or Organizational Development, Communication or Education) preferred
• Must possess aptitude for learning and utilizing software applications pertinent to the functions of this job 
• Flexibility to work days, early morning, evenings, weekends, and/or holidays as needed

• Partner with Security and Risk Management to provide safety and compliance training for the company
• Facilitate onboarding training
• Facilitate ongoing Sea Island Service Standards training
• Partner with subject matter experts to expand instructor-led training opportunities in Food & Beverage, Rooms, Recreation, and other areas. 
• Assist the Learning and Development team in designing training curricula and conducting other training as needed
• Assist the Learning and Development team in scheduling, promoting, and processing training courses
• Track expenses and invoices for training-related initiatives
• Create baseline surveys to measure the effectiveness of training programs
• Learn and obtain a thorough knowledge of the Human Resources Information System and/or Learning Management System
• Assist operation as need arises; Resort Manager on Duty and holiday operational support 
• Learn and maintain a current understanding of Sea Island’s organizational structure; establish a strong working relationship with all team members and leaders 
• Exhibit the Sea Island Five-Star Behavior Standards with co-workers and staff at all times
• Exemplify Sea Island’s vision of “Enriching Lives”, and support the Sea Island Mission to create “meaningful value by providing gracious hospitality, extraordinary experiences, and a lifestyle worthy of sharing with generations,” in addition to Sea Island’s Core Values: Accountability, Caring, Integrity, Loyalty, Passion, Respect, Teamwork, and Trust
• Willing and timely execution of other duties as delegated by leadership
• Learn and follow all Human Resources policies and procedures to ensure full compliance with all company rules as well as all applicable state and federal laws and regulations
• Comply with policies and procedures of Sea Island
• Report all equipment problems and maintenance issues, know safety hazards, or unsafe practices to supervisor immediately

Additional Details

Date posted: 01/29/2019

Location: Sea Island, Georgia

Contact: Suzanne Tilghman

Phone: 912-638-3611


Apply Online:

Prefer: email

Company Name: Sea Island


Sea Island is a Five-Star resort on the coast of Georgia. Since 1928, visitors have been drawn to Sea Island, with its rich natural beauty, full bounty of activities, and endless charm. With its roots as “a friendly little hotel” on the southern coast of Georgia. This incredible place between the marshland and the sea is something very special. We were founded on simple traditions - the treasures of family, friends, and nature - and built on genuine warmth and hospitality. So much of the world has changed in the passing years. But not the essence of Sea Island.