Joleen Goronkin

President, People and Performance Strategies

You don't need formal authority to motivate others through influence. Rather, effective communication is the key to accomplishing tasks and having successful group relationships. Come and learn how active listening skills and negotiation techniques can help you develop strong working relationships with senior management and operations. You'll take home tools to help you integrate your company's mission, vision and values in all aspects of your communication, be viewed as the corporate expert on all aspects of training, and serve as the champion for the training department.

Joleen Goronkin, a high-energy, passionate speaker and facilitator, will engage you and share best practices and tips on how to create or enhance your team's effectiveness. She will focus on service and value by identifying ways to increase performance through selection, orientation, branding, training and on-going coaching and career advancement. With sales, traffic, service and value critical points of today's business tactics, her presentation will stop and review touch points to take the mission and brand promise from paper to practice.

Joleen, past president of CHART, has an extensive restaurant background and is currently President of People and Performance Strategies, a consulting practice providing emerging and mid-size firms practical approaches to human resource strategy and development, talent management, corporate and multi-location field training development and support, as well as ongoing employee relations support and interim human resource executive coverage. She is also a certified Executive Coach and specializes in assisting leaders to reach their highest potential.

She has been a guest speaker and presenter at numerous industry events including the NRA Show, Chain Operators Exchange (COEX), People Report, CHART, Foodservice Institute of America (FIA) and the Visioning Summit at the National Association of College & University Food Services and has been interviewed for publications including Nation's Restaurant News, Chain Leader, Restaurant Business, Franchise World and Food and Drink Magazine.