Monique Donahue, CHT, MHS

Vice President, Research & Development, American Hotel & Lodging Educational Institute

Taking raw content and shaping it into easily digestible, relevant learning that links to your company's big picture takes skill. Come and get it! This workshop encompasses training program design including obtaining input from stakeholders, utilizing project management techniques, establishing objectives, and piloting test programs. This workshop will help you link training priorities to your company's strategic plan, use the ADDIE model to create accurate and credible training, and effectively manage the development of training programs.

Monique has 14 years of experience in the field of instructional design and technology-based education, 10 dedicated to the hospitality industry. Since becoming a member of the AH&LEI team in 1997, Monique has designed and developed instructional collateral materials for major hospitality corporations in all areas of lodging and related industries, from line level through management training. She has developed training and certification programs for a variety of delivery media, including print, video, CD-ROM, and online. In her current role, Monique oversees a team of instructional designers and production staff, manages projects through all phases of the Instructional Systems Design (ISD) process from concept through project completion, serves as a point-of-contact for clients and subject matter experts throughout the training development cycle, provides implementation assistance for EI programs, conducts related industry research, and coordinates activities for AH&LEI's Training & Education Advisory Council.

Prior to joining AH&LEI, Monique gained her training development experience primarily in the retail industry and with state and federal government contractors. Monique earned her Bachelor of Science degree in psychology from Tufts University and has completed graduate-level courses in industrial/organizational psychology at the University of Central Florida (UCF). She is a member of the eLearning Guild, the American Society for Training and Development (ASTD), and the Council of Hotel and Restaurant Trainers (CHART), and holds the Certified Hospitality Trainer and Master Hotel Supplier designations from the Educational Institute. In addition, she has published in the eLearning Guild's Learning Solutions e-Magazine and is a member of the UCF Instructional Systems Advisory Council.